_{07th August, 2026}

Client Services Team Leader
Salary: $90,000 to $100,000 + superannuation
Location: East Brisbane
Work style: Office-based with flexibility

Why This Role
This is an opportunity for an experienced Client Services Team Leader, Senior Client Services Administrator or strong 2IC to step into a broader leadership role within a long-standing boutique accounting firm in East Brisbane.

The role will suit someone with solid accounting firm administration experience who enjoys being relied upon, supporting others and keeping client work moving. You will manage workflow across the administration team, provide practical support and guidance, and remain hands-on with client services, ASIC, ATO and general practice administration.

This is not a purely supervisory role. You will be expected to lead by example, support the team day to day, help improve processes and continue delivering high-quality administrative support yourself.

It is a strong fit for someone who enjoys professional services administration, understands the pace and detail of an accounting firm, and wants a role with more ownership, visibility and influence.

About Our Client
Our client is a long-standing boutique accounting and advisory firm based in East Brisbane.
 
The firm provides accounting, taxation, GST, business advisory, SMSF, bookkeeping and broader business support services to its client base. The team has a strong focus on client relationships, practical advice and helping business owners understand their numbers and make better commercial decisions.
 
The office is located in a prime East Brisbane position, close to public transport, with street parking available.
 
This is a professional, relationship-driven environment where client care, accuracy, organisation and team support are all important.
 
The Role
As Client Services Team Leader, you will manage workflow across the administration team while remaining actively involved in client services and practice administration.
 
Your responsibilities will include:

• Managing workflow across the administration team and helping ensure deadlines are met
• Supporting, guiding and mentoring administration team members
• Providing hands-on client services and administration support
• Acting as a key point of contact for clients, internal stakeholders and external organisations
• Answering incoming calls and managing general client enquiries
• Preparing and maintaining corporate documentation
• Managing ASIC and ATO administration, correspondence and compliance processes
• Supporting company and entity administration, including company changes and corporate compliance activities
• Maintaining client records, corporate registers, documentation and compliance information
• Supporting client onboarding, document preparation and ongoing administrative requirements
• Liaising with accountants, Managers and Partners to support workflow and client delivery
• Assisting with office coordination and helping maintain a professional client experience
• Supporting accounts payable, accounts receivable or billing administration where required
• Identifying opportunities to improve systems, workflow and administrative processes
• Working collaboratively with the wider accounting and administration team
• Providing broader administrative support across the firm where required 

This role gives you the opportunity to combine leadership, workflow coordination and client services administration within a professional accounting firm environment.
 
What You'll Bring

• Strong experience in client services, administration or practice support within an accounting firm
• A strong understanding of ASIC, ATO and corporate compliance administration
• Experience managing workflow, deadlines and competing priorities
• Confidence supporting and guiding other administration team members
• Experience preparing corporate documentation and maintaining client records
• Strong communication skills and a professional client service approach
• High attention to detail and strong organisational ability
• Confidence dealing with clients, accountants, Managers and external stakeholders
• Experience with systems such as Xero Practice Manager, Xero, MYOB, ASIC portals, ATO portals or similar
• Strong Microsoft Office capability
• A proactive approach to improving processes and supporting team efficiency 

This role will suit someone who is experienced, steady, organised and comfortable being a key support point for both clients and the internal team.
 
What's On Offer

• $90,000 to $100,000 + superannuation
• East Brisbane location
• Long-standing boutique accounting firm
• Leadership role across client services and administration workflow
• Hands-on role with real influence over team delivery
• Street parking available
• Prime location close to public transport
• Paid professional association fees
• Regular professional development opportunities
• Supportive professional services environment
• Opportunity to improve systems, workflow and client experience 

Next Steps
If you are an experienced accounting firm administrator looking for a team leadership role with workflow ownership, client contact and hands-on responsibility, please apply now.
 
For a confidential discussion, contact Shaun at Minchin Recruitment:
hello@minchinrecruitment.com.au
(07) 3733 3544
 
#SCR-shaun-minchin

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