_{07th November, 2024}

Job Title: Restaurant Host
 
Location: Ascot, UK
 
Company Overview:
 
Join our prestigious 5-star hotel in Ascot, renowned for its luxurious accommodations, world-class dining experiences, and impeccable service. Our establishment is dedicated to creating unforgettable experiences for our guests, and we are seeking a warm and professional Restaurant Host to join our distinguished team.
 
Job Summary:
 
We are looking for a friendly and well-organized Restaurant Host to welcome and assist guests in our fine dining restaurant. The ideal candidate will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service from the moment they arrive.
 
Key Responsibilities:

• Greet and welcome guests as they enter the restaurant, providing a positive and professional first impression.
• Manage reservations and seating arrangements to ensure efficient use of tables and a smooth dining experience.
• Maintain a clean and organized reception area.
• Assist guests with any inquiries or special requests, ensuring their needs are met promptly and effectively.
• Communicate with the restaurant staff to ensure seamless service and guest satisfaction.
• Handle guest complaints or concerns with empathy and professionalism, escalating issues to the manager when necessary.
• Provide information about the menu, special promotions, and the hotel's facilities to enhance the guest experience.
• Coordinate with the kitchen and waitstaff to ensure timely and accurate service.

Requirements:

• Previous experience in a customer service or hosting role, preferably within a fine dining restaurant or luxury hotel.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to handle high-pressure situations with grace and poise.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Passion for delivering exceptional guest experiences.

Salary and Benefits:

• Competitive salary of £27,777 per annum.
• Additional £3,000 per annum in service charge payments.
• Access to award-winning training programs.
• Excellent career progression opportunities.
• Comprehensive employee benefits package, including health insurance, pension plans, and more.

 
Note: Due to the high volume of applications, we will only contact candidates whose qualifications closely match the requirements of the position. We are an equal opportunities employer committed to creating an inclusive environment for all employees.

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