_{07th November, 2024}

Job Title: Guest Relations Supervisor
Location: Ascot
Salary: £29,000 per annum + £3,000 service charge
 
Overview:
Join our prestigious 5-star hotel located in the scenic Berkshire countryside. We are seeking an experienced and dedicated Guest Relations Supervisor to join our team and ensure our guests receive the highest level of service and satisfaction. If you have previous hotel experience and are looking for a role with excellent benefits and career progression opportunities, we would love to hear from you.
 
What We Offer:

• Competitive salary of £29,000 per annum + £3,000 service charge
• Complimentary stays with breakfast included in all 9 hotels – stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our hotels
• World-class development opportunities
• Social events throughout the year, including our annual winter ball
• 20 days holiday + 8 bank holidays
• Free meals on duty
• Exclusive access to a discount platform featuring thousands of retailers
• Uniform provided with complimentary laundry included

Responsibilities:

• Ensure all guests receive a warm and courteous welcome and are provided with exceptional service throughout their stay.
• Address and resolve guest complaints and issues promptly and professionally.
• Oversee the guest relations team, providing guidance and support to ensure high standards of service.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain a thorough understanding of all hotel services and facilities.
• Uphold our core values of Passion, Personality, Respect, Working Together, and Creativity.

Requirements:

• Previous experience in a hotel guest relations role is essential.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and as part of a team.
• A strong customer service ethic and a passion for creating memorable guest experiences.

How to Apply: If you are passionate about providing exceptional service and have the required experience, please submit your application. We look forward to welcoming you to our team and helping you progress in your career.
 
Please note, due to the high volume of applications, only successful candidates will be contacted.

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