_{20th February, 2026}

About the organisation:
This organisation is a values-driven, high-performing higher education provider committed to student success and opening worlds of possibilities for learning. This needs to be changed It delivers programs that enable access to world-class degrees while leading initiatives in skills development, employment pathways, and global learning innovation.

About the role:
The Student Administration Manager leads the student administration functions, ensuring a seamless, student-focused experience across enrolments, program administration, records management, and student lifecycle operations. This role will manage 8 direct reports and 4 indirect reports to ensure effective service delivery and operational excellence.

Key Responsibilities:

• Lead and manage end-to-end student lifecycle operations, including enrolments, program administration, attendance monitoring, and student record governance
• Oversee enrolment processes such as deferrals, withdrawals, transfers, suspensions, COE extensions, and appeals, ensuring accuracy, transparency, and compliance
• Provide strategic guidance and support on service design, student experience, and operational improvements
• Ensure the accuracy, security, and integrity of critical student data across all systems and programs
• Lead teams across Program Administration and Enrolment Operations, fostering a culture of collaboration, accountability, and continuous improvement
• Partner with internal stakeholders, including Academic Programs, Admissions, IT, Compliance, and Finance, to align lifecycle services and support cross-functional initiatives
• Drive system enhancements, process redesign, and evidence-based improvements to improve efficiency and student outcomes
• Ensure all administrative processes comply with regulatory frameworks, institutional policies, and quality standards
• Act as a senior escalation point for complex student lifecycle matters

Skills and Experience:

• Degree qualification with extensive experience in student administration, enrolment operations, and program administration
• Proven leadership of multi-team administrative or lifecycle functions in a high-volume environment
• Strong analytical, problem-solving, and compliance capabilities
• Advanced stakeholder management, relationship-building, and communication skills
• Demonstrated ability to implement process improvements and system enhancements
• Experience managing competing priorities while maintaining high standards
• Experience with domestic and international students, pathway or transnational education, ESOS, TEQSA, HESF compliance, additional languages

Benefits:

• Lead a high-performing, values-driven team and make a tangible impact on student experience
• Work in a collaborative environment with opportunities to drive process improvements and innovation
• Contribute to a dynamic, strategic higher education organisation with global reach

Apply now:
If you’re interested in this role, please send your resume to claire@tidalrecruitmentpartners.com.au

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