_{20th October, 2026}

IT Support Intern - NSW
 
Role Overview
 
An opportunity is available for a motivated IT student, recent graduate or aspiring IT professional to gain practical experience supporting information technology operations, troubleshooting technical issues and maintaining IT systems.
 
The successful candidate will work alongside an IT team and assist with day-to-day technical support, hardware and software troubleshooting, system maintenance and IT documentation. The role will be tailored to the candidate's skills, experience and areas of interest, as well as the organisation's current IT requirements.
 
Key Responsibilities

• Assist with providing first-level IT support to users experiencing hardware, software and connectivity issues.
• Help troubleshoot and resolve common technical problems involving computers, printers, applications and peripherals.
• Support the setup, configuration and maintenance of computers, laptops and other IT equipment.
• Assist with software installations, system updates and basic IT administration tasks.
• Help manage user accounts, access permissions and password-related requests under appropriate supervision.
• Support the maintenance of IT asset registers, technical records and system documentation.
• Assist with diagnosing basic network connectivity issues and escalating more complex technical problems.
• Help monitor IT systems and ensure equipment and software are functioning correctly.
• Provide support for Microsoft 365 applications, email systems and other business software, where applicable.
• Contribute to improving IT support processes, troubleshooting guides and internal documentation.

 
Skills and Qualifications

• Currently studying or recently graduated in Information Technology, Computer Science, Information Systems or a related discipline.
• Basic understanding of computer hardware, software, operating systems and IT support principles.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic knowledge of computer networking, internet connectivity and troubleshooting techniques.
• Good analytical, problem-solving and organisational skills.
• Strong communication and customer service skills, with the ability to assist users with varying levels of technical knowledge.
• Attention to detail and a willingness to learn new technologies and systems.
• Ability to work independently when appropriate and collaborate effectively with an IT team.

 
What You Will Gain

• Practical exposure to day-to-day IT operations and technical support.
• Experience troubleshooting hardware, software and basic network issues.
• Opportunities to develop IT administration, customer service and problem-solving skills.
• Familiarity with business IT systems, equipment management and technical documentation.
• Experience working with IT professionals and supporting real-world business technology needs under appropriate supervision.
• An opportunity to build practical experience relevant to future IT Support Officer, Service Desk Analyst, Help Desk Technician or Junior IT Administrator roles.

 
Duration and Working Arrangements

• Location: New South Wales (NSW), Australia.
• Duration: Three months.
• Working arrangements: To be discussed and agreed upon before commencement.
• Internship fee: An internship fee may apply.

How to Apply
 
Please submit your CV and a brief cover letter outlining your IT background, technical skills, availability and interest in gaining practical IT experience. You may also include details of relevant academic projects, certifications, technical support experience or personal IT projects.

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