_{24th July, 2026}

Are you an enthusiastic business student looking to gain practical experience in quality assurance, customer service, and operational performance? An exciting internship opportunity is available with a leading global health and travel security services organisation.
 
Internship Duration: 3 months
Work Arrangement: Part-time - 3 days per week
Type: Unpaid work experience internship
 
The Role
As a Quality Assurance Intern, you will support the team in maintaining high service standards, improving customer satisfaction, and monitoring operational performance.
Key responsibilities include:

• Supporting the use of quality assurance tools and techniques to monitor process performance.
• Assisting with quality audits of customer assistance centre operations, including reviewing phone calls and correspondence.
• Helping prepare call quality monitoring reports covering key issues and performance metrics.
• Supporting case quality audits and assisting with the development of action plans.
• Assisting with coordinating training plans in collaboration with internal managers.
• Supporting customer feedback processes by logging, tracking, and monitoring service recovery activities.

About the Organisation
Our client is a leading global provider of health, travel security, and assistance services, operating across more than 90 countries with a diverse international workforce.
 
The organisation's global assistance operations provide medical, security, and logistical support to customers travelling domestically and internationally. This includes coordinating medical appointments, hospital admissions, evacuations, repatriations, and liaising with clients, healthcare providers, and insurers.
 
This internship offers an excellent opportunity for a business student to gain hands-on experience in quality assurance, auditing, reporting, customer experience, and operational processes within a highly professional global environment. 

Our client is committed to creating an inclusive and supportive environment where everyone has the opportunity to thrive. We encourage applicants of all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse genders, cultures and languages, LGBTQIA+ identities, neurodivergent individuals, and veterans, to apply. We value the unique perspectives, experiences, and skills that diversity brings to the workplace.
 
If you are interested in the role, please apply within or send your resume to shane@studyandwork.com.au

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