_{06th November, 2025}

Location: Sydney, NSW
Industry: Freight Forwarding / Logistics
Type: Full-time | Permanent
 
About the Company
Our client is a highly respected international freight forwarding and logistics provider, delivering end-to-end supply chain and customs compliance solutions across air, sea, and land freight. With a strong global network and commitment to service excellence, they partner with businesses across various industries to deliver efficient, reliable, and compliant logistics operations.
 
This is an exciting opportunity to join a freight company that values customer service, teamwork, and professional growth.
 
About the Role
 
As the Imports Customer Service Specialist, you will play a crucial role in managing import shipments from start to finish, ensuring each consignment runs smoothly and clients receive exceptional service. You'll coordinate with carriers, brokers, and internal teams while maintaining full visibility of all import activities — from documentation to delivery.
 
This position suits someone with a strong background in freight forwarding or international logistics who enjoys problem-solving, building client relationships, and working in a fast-paced environment.
 
Key Responsibilities

• Act as the main contact for import clients, providing shipment updates, tracking, and pricing information.
• Manage end-to-end import operations, including bookings, documentation, customs clearance, and delivery coordination.
• Process and verify import documents such as Bills of Lading, commercial invoices, and customs declarations.
• Troubleshoot any delays, customs issues, or documentation discrepancies to ensure smooth cargo flow.
• Maintain accurate client records and reporting on delivery performance and service metrics.
• Collaborate with internal departments to ensure compliance with trade and customs regulations.
• Build and maintain strong relationships with clients, carriers, and service partners.

Skills & Experience

• 2-4 years' experience in freight forwarding, logistics, or import/export operations.
• Sound knowledge of international shipping procedures and customs processes.
• Proficient in freight management systems (TMS/ERP) and Microsoft Office.
• Excellent communication, organisation, and multitasking abilities.
• Strong attention to detail and proactive problem-solving approach.
• Ability to work under pressure and meet global time-sensitive deadlines.
• Qualification in Logistics, Supply Chain Management, or International Trade is highly regarded.

What's on Offer

• Competitive salary package with performance-based incentives.
• Supportive, collaborative environment with genuine career progression.
• Opportunity to join a freight forwarding with a strong reputation for service excellence.
• Access to ongoing training and professional development.
• Flexible working options to support work-life balance.

If you're a customer-focused professional with experience in import freight forwarding and want to take the next step in your logistics career, we'd love to hear from you.
 
Apply now or email to shane@studyandwork.com.au for a confidential discussion about this opportunity.

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