_{22nd September, 2025}

Job Title: Customer Service Intern
Location: Melbourne
Employment Type: Internship

About the Role We are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship provides a valuable opportunity to gain hands-on experience in delivering exceptional customer support, improving communication skills, and learning how to manage customer relationships in a professional business environment.

Key Responsibilities

• Assist in responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Support the customer service team in resolving issues and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and update databases accordingly.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Assist in preparing reports on customer feedback and service performance.
• Participate in training sessions and team meetings to gain insight into best practices.
• Contribute ideas to improve customer experience and streamline service processes.

Skills & Qualifications

• Currently pursuing or recently completed a degree/diploma in Business, Communications, Marketing, or a related field.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• A positive attitude, willingness to learn, and adaptability in a fast-paced environment.

What You Will Gain

• Practical experience in customer service operations.
• Training and mentorship from experienced professionals.
• Improved communication, conflict resolution, and customer relationship management skills.
• Exposure to industry tools and customer service systems.
• A pathway to potential future employment opportunities.

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