_{30th June, 2025}

We’re excited to share a new opportunity through our recruitment program at STUDY AND WORK for an experienced Business Analyst to join the Support and Development team of a leading enterprise organisation. This role is perfect for a candidate who thrives in dynamic environments and enjoys working across systems, stakeholders, and service improvements.

About the Role
As a Business Analyst, you will be supporting corporate systems within a technically diverse team. This includes troubleshooting, system enhancements, stakeholder engagement, and documentation across identity and service management functions.
You’ll work closely with internal and external stakeholders to deliver high-impact solutions and improvements, ensuring systems are not only operational but also evolving to meet business needs.

Key Responsibilities

• Resolve escalated technical and business issues from ICT teams and external vendors
• Provide accurate updates and resolutions to stakeholders
• Perform system administration and monitoring
• Participate in incident, change, problem, and knowledge management
• Create and deliver training materials for system users
• Support system transition tasks: documentation, QA checks, and handovers
• Develop technical and business documentation (e.g., specifications, test guides)
• Work closely with developers and mentor junior team members

What We’re Looking For

• Proven experience in business analysis within enterprise environments
• Skilled in stakeholder management, requirements gathering, and documentation
• Solid application testing experience, including writing training/testing materials
• Strong verbal and written communication skills
• Experience working with software vendors
• High attention to detail and ability to manage competing priorities
• Familiarity with identity and access management systems (desirable)
• Experience in regulated sectors or government environments (desirable)
• Understanding of ITSM tools and knowledge base systems (desirable)

Mandatory Requirements

• Valid National Police Clearance (must be provided)
• Full working rights in Australia
• Located in Darwin, Northern Territory or Open to Relocation

 To Apply
Please submit the following documents:

• Your updated resume
• A short cover letter outlining your relevant experience
• A copy of your National Police Clearance
• A brief statement of your availability and work capacity
• Examples of previous collaboration with developers on complex systems

Interested?
Reply to this email or contact us to express your interest and we’ll be in touch to move forward.

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