_{08th May, 2025}

ABOUT THE HOST COMPANY: 

• Our Host Company believes in investing in fresh talent and nurturing them for growth and career success.

ABOUT POSITION:

• We’re looking for an IT Level 1 Help Desk Intern.
• Our host company offers meaningful work experience, strong supervision, supportive work environment, and is planning to offer permanent employment for the suitable candidate.

ABOUT YOU:
You must:

• be studying a relevant degree qualification or a recent graduate/skilled migrant.
• have excellent communication skills, both written and spoken.
• have the necessary technical and soft skills to perform the job.
• be committed to a career in your field of study.
• be able to work at least 3 days per week.

  
JOB DESCRIPTION:
-              Answer Customer Calls
-              Creating tickets
-              Responding in a timely manner to service issues and requests.
-              Remotely assist with Installing and configuring computer hardware,                 software, systems, networks, printers, and scanners.
-              Monitoring and maintaining computer systems and networks.
-              IT support for colleagues or clients to help them resolve their                           technical problems (this may be in person or over the phone)
-              Maintain procedures and reports that provide technical support to                     the entire organization.
-              Analyse records and logs to spot underlying trends and potential                      issues.
-              Setting up accounts for new users, resetting passwords.
-              Testing new technology.
-              Support the implementation of new solutions or applications.
-              Basic Fault finding on various applications.
-              Participate in business-wide meetings to provide insight into                              technical requirements.
-              Support Field Engineers on onsite duties and projects.
-              Use provided templates to resolve IT issues.
-              Follow up customers on outstanding ticket items.
  
NICE TO HAVE:
Clear and Well-Spoken Phone Manner

LOCATION:
The host company is located in Sydney.

WHY SHOULD YOU APPLY?
You will benefit with:  

• Work experience for 12 weeks.
• Interview the interviewer to assess the quality of the internship.
• Internship agreement with a structured training plan.
• Reputable host company.
• Challenging, meaningful, and relevant job duties
• Performance appraisals by the supervisor to ascertain that you are learning and progressing on the job.
• Options to work 3, 4, or 5 days per week so you can balance internship with your study or work commitments.
• A chance to prove your worth to secure a job offer.
• Job placement assistance after internship.
• Work experience insurance cover for peace of mind.
• Compliance with the Fair Work Ombudsman’s guidelines for an internship to ascertain that you are the one benefiting the most from the internship, not your host company.

Check out some of our success stories at:
BIT.LY/STUDYANDWORKSTARS

Want to start your career? Why wait?
Apply now!

Apply For Job