_{18th March, 2025}

Job Description: IT Support Intern
Location: Melbourne, VIC
Position Type: Unpaid Internship (3 months)
Start Date: ASAP

Company Overview:
Our client is a leading multinational company committed to technological innovation and exceptional customer service. We are seeking motivated and detail-oriented interns to join our dynamic IT support team. This is an excellent opportunity to gain hands-on experience and kick-start your career in IT support.

Position Summary:
As an IT Support Intern, you will work alongside experienced professionals, assist in troubleshooting technical issues, and contribute to our ongoing commitment to providing outstanding support services. You will learn about various aspects of IT support, including system maintenance, user assistance, and troubleshooting, while gaining insights into industry best practices and workplace protocols.

Key Responsibilities:

• Assist in providing technical support to end-users for hardware and software issues.
• Collaborate with team members to diagnose and resolve technical problems in a timely manner.
• Document support requests and solutions in the ticketing system.
• Contribute to the development of user guides, FAQs, and training materials.
• Participate in team meetings to discuss ongoing projects and propose innovative solutions.
• Support the organization of IT-related events and training sessions.
• Engage in research activities focused on emerging technologies and best practices in IT support.
• Comply with workplace safety protocols and IT security standards.

Qualifications:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Strong analytical skills and attention to detail, with a passion for problem-solving.
• Familiarity with operating systems, software applications, and networking concepts.
• Proficient in using help desk software and ticketing systems.
• Excellent communication skills, with experience in preparing user documentation and guides.
• Ability to work collaboratively within a team environment.
• Knowledge of IT security standards and best practices is a plus.

Why You Should Apply:

• Work experience for 12 weeks leading to potential ongoing employment.
• Opportunity to interview the interviewer and assess the quality of the internship.
• Internship agreement with a structured training plan.
• Reputable host company with a commitment to your development.
• Engaging and relevant job duties that challenge and motivate you.
• Performance appraisals by your supervisor to ensure you are learning and progressing.
• Flexible options to work 3, 4, or 5 days per week, allowing you to balance the internship with your studies or other commitments.
• A chance to demonstrate your capabilities to secure a job offer.
• Job placement assistance after the internship.
• Work experience insurance cover for your peace of mind.
• Compliance with the Fair Work Ombudsman’s guidelines to ensure you benefit from the internship.
• Program fee of $2,200 applies.

How to Apply:
If you are enthusiastic about IT support and meet the qualifications outlined above, we encourage you to apply for this internship. Please submit your updated resume to juliana@studyandwork.com.au.
Join us and take the first step towards a rewarding career in IT support!

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