08th December, 2025
We’re looking for an experienced and motivated Service Manager to lead a busy workshop team based in St George, Queensland. This role is hands-on, people focused and an important part of ensuring the service department runs smoothly and customers receive reliable support.
This position would suit someone coming from a similar role, or someone with an agricultural background, workshop experience or strong sales and customer-facing experience.
About the Role
You’ll oversee the day-to-day running of the workshop, including:
- Scheduling and coordinating service jobs
- Leading and supporting technicians and trade assistants
- Communicating with customers about bookings, updates and completions
- Approving time sheets, purchase orders, invoices and leave
- Monitoring workflow, KPIs, budgets and productivity
- Taking part in an after-hours breakdown roster
You'll work closely with internal admin, parts and leadership teams to keep communication clear and operations efficient.
Training & Development You’ll also play a role in shaping skill development within the team through:
- Identifying training needs
- Supporting apprenticeship pathways
- Assisting with planning and delivering training programs
Warranty & Admin Responsibilities This role also includes oversight of warranty processes, such as:
- Creating and managing warranty repair orders
- Coordinating submissions and documentation
- Ensuring accuracy and meeting deadlines
General admin will include keeping customer records updated, assisting with stocktake, and ensuring work vehicles and shared areas are clean and well maintained.
Health & Safety You’ll help maintain a safe working environment by:
- Supporting WHS compliance and documentation
- Ensuring first aid supplies and safety processes are maintained
- Encouraging consistent safe work practices
Who We’re Looking For You’ll be a great fit if you have:
- Experience in agricultural machinery, heavy equipment, or a related industry
- Strong leadership, communication and customer service skills
- Good time management and organisation
- The ability to prioritise tasks in a fast-paced environment
Experience with CNHi machinery or diagnostic systems would be helpful, but not essential.
Requirements - Current driver licence
- Forklift licence or willingness to obtain
- Ability to travel overnight when required
Why Apply This is a great opportunity for someone who enjoys leading a team, improving systems and working closely with customers. You’ll have the chance to contribute to growth and ongoing customer support in the agricultural machinery space.
If this sounds like a role that suits your skills and experience, we’d love to hear from you.
Apply For Job