_{10th July, 2026}

About DBG Health & Operations  
At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive. 
 
The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health's divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike. 
 
About the Role
 
We're looking for an experienced Service Delivery Manager to lead the delivery of high-quality IT services and a seamless digital workplace experience across DBG Health's growing global business.
 
Reporting to the General Manager Cyber Security & Technology Operations, you'll oversee managed service providers, drive operational excellence, enhance end-user technology services, and ensure secure, reliable technology outcomes for teams across Australia, New York and London.
 
This is a hands-on leadership role where you'll partner with business and technology stakeholders to continuously improve service delivery, modern workplace capabilities, and operational performance.
 
Role & Responsibilities

• Lead end-to-end IT service delivery, ensuring services meet agreed SLAs, operational standards and deliver an exceptional employee experience.
• Manage and optimise relationships with managed service providers, driving performance, service improvements, incident resolution and governance.
• Oversee modern workplace technologies including Microsoft 365, Intune, Teams, device management, collaboration platforms and identity & access management.
• Monitor service performance, analyse trends and implement continuous improvement initiatives across incident, problem and change management.
• Partner with Cyber Security and Technology teams to enforce endpoint security, identity governance, compliance and Zero Trust principles.
• Build strong relationships with business stakeholders, providing clear communication during major incidents and translating technical performance into business outcomes.

Skills & Experience

• 4+ years' experience in a Service Delivery Manager or similar IT Operations leadership role within a fast-paced, growing organisation.
• Strong experience managing managed service providers (MSPs), ITIL service management processes and ITSM/ITOM platforms.
• Hands-on knowledge of Microsoft 365, Microsoft Teams, Intune, modern workplace technologies and video conferencing solutions.
• Experience with identity and access management, endpoint management and delivering secure, cloud-based workplace services.
• Proven ability to engage senior stakeholders, lead major incident resolution and drive measurable service improvements.
• Excellent leadership, communication and stakeholder management skills, with a continuous improvement mindset and strong commercial awareness.

Benefits    

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more.  
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance. 
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.  
• Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success.  
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.  
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways.  

 
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.   
 
Please note that DBG Health is managing this recruitment process internally and does not require agency support. Refrain from directly approaching team members regarding this role. 

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