_{14th April, 2026}

About DBG Health: 
At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive. 
 
The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health's divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike. 
 
About The Role
 
We are seeking a proactive and relationship-driven Customer Business Partner to join our Supply Chain team based in Melbourne. This role plays a critical part in managing key wholesale customer relationships, ensuring product availability, and driving supply chain efficiency across demand planning, logistics, and inventory management.
 
Acting as the key interface between Arrotex and its wholesale partners, you will work cross-functionally to deliver strong customer service outcomes, improve forecast accuracy, and identify opportunities for continuous improvement. This is a highly collaborative role suited to someone who thrives in a fast-paced environment and enjoys balancing operational execution with stakeholder engagement.
 
Role & Responsibilities

• Build and manage strong relationships with wholesale customers, acting as the key point of contact across supply chain operations
• Coordinate closely with internal teams (planning, logistics, customer service) to ensure optimal product availability, DIFOT, and order fulfilment
• Monitor inventory across 3PL and wholesaler networks to optimise stock levels and minimise risk
• Drive demand planning alignment with customers, including forecasting, promotions, and new product launches
• Provide clear communication and transparency on order lifecycle, managing escalations, issues, and customer expectations
• Identify and lead continuous improvement initiatives to enhance supply chain performance and strengthen customer partnerships

Skills & Experience

• Experience in a supply chain or customer service role (2+ years), ideally within FMCG, manufacturing, or pharmaceuticals
• Strong stakeholder management and relationship-building skills, with the ability to influence and negotiate effectively
• Customer-centric mindset with experience managing wholesale or B2B customer relationships
• Solid analytical capability with strong Excel skills and experience interpreting data to drive decisions
• Experience working with ERP systems (SAP or similar) and managing inventory/order processes
• Highly organised, detail-oriented, and able to manage competing priorities in a fast-paced environment

Benefits    

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more.  
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance.  
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.  
• Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success.  
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.  
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways.  

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.   

Apply For Job