_{12th January, 2026}

About DBG Health & Independent Pharmacies of Australia
At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals united by a mission to help people feel better, live well, and thrive.

A core division of DBG Health, Independent Pharmacies of Australia (IPA) is one of Australia’s largest independent pharmacy networks, proudly supporting over 1,000 community pharmacies for more than 20 years. IPA empowers independent pharmacies through innovative services, tailored support, and a strong focus on customer experience, creating value for consumers, member pharmacies, and suppliers.

About the Role
We are seeking an experienced Operations Manager – Chemist Discount Centre to provide operational leadership, support, and advice to CDC brand stakeholders across the Support Office and CDC store network.
This role is critical in ensuring the seamless delivery and execution of CDC’s brand strategy. You will work closely with internal teams and store partners to drive operational excellence, support store onboarding and conversion, maintain brand compliance, and deliver meaningful improvements across the CDC network.

Role & Responsibilities

• Provide end-to-end operational support to the CDC brand, acting as a key liaison between Support Office teams and CDC stores
• Lead store onboarding, conversion, and training activities, ensuring new and existing stores are set up for success
• Own and deliver weekly CDC operational communications, ensuring clarity, consistency, and alignment across the network
• Develop, maintain, and refresh CDC operational manuals, guidelines, and compliance documentation
• Deliver data-driven insights, reporting, and performance support to key stakeholders and Pharmacy Business Managers
• Maintain the CDC Member Website (intranet), manage member queries, and proactively identify opportunities for continuous improvement

Skills & Experience

• Demonstrated experience in operations, retail, or network support roles, ideally within pharmacy, retail, or franchised environments
• Strong stakeholder management skills, with the ability to work collaboratively across multiple teams and store partners
• Proven experience in store onboarding, training delivery, and operational documentation development
• Strong analytical and reporting capability, with experience supporting performance and operational decision-making
• Highly organised with excellent attention to detail and the ability to manage competing priorities
• Confident communicator, comfortable presenting to groups and facilitating webinars or training sessions

Benefits

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist’s Own and more
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that promotes professional development and internal mobility
• Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability, and personal success
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School)
• DBG Health Leadership Academy with structured leadership development, mentoring, and clear career pathways

DBG Health is committed to fostering a workplace culture that is safe, inclusive, and accessible for all. We are an equal opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity. We strive to build a collaborative workplace that reflects the communities we work and live in.

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