_{04th November, 2025}

About DBG Health & VidaCorp:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. DBG Health’s consumer division, VidaCorp, builds brands in health, wellness, personal care, and beauty with a mission to enhance the health and wellbeing of people everywhere. VidaCorp operates globally across Australia, New Zealand, the US, the UK, and Europe, with continued expansion into new markets underway. VidaCorp boasts a diverse portfolio of brands – MCoBeauty, Nude by Nature, Esmi Skin Minerals, Natalis, Ferro-grad C, Chemists’ Own, Apohealth, and more – that are either market leaders or strong challengers, all committed to providing customers access to high-quality, value-driven health, wellness, and beauty products. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.

About the Role:
We are seeking a detail-oriented Csutomer Service Representative to join 

Role & Responsibilities

• Manage a network of approximately 2,182 stores across the assigned territory.
• Conduct an average of 30 quality calls per day 
• Build and maintain strong relationships with pharmacy staff and decision-makers to drive sell-in and brand visibility.
• Execute distribution and brand growth strategies in line with company objectives.
• Achieve distribution targets and support new product launches to expand market reach.
• Monitor product availability and ensure optimal shelf presence across the network.
• Track performance against distribution, growth, and conversion targets.
• Report sales performance based on a mix of distribution targets and brand growth percentage to reflect true market penetration.
• Provide insights from field activity to support marketing and supply chain alignment.
• Participate in a quarterly incentive program with a commission structure based on achieving defined targets ($3,000 per quarter).
• Contribute to quarterly OTC priorities set for the entire team, including CX collaboration.
• Maintain alignment with the RX team, operating under the existing rank-based incentive model for that channel.

Skills & Experience:

• Minimum 1 year's sales experience in a similar role
• Proven sales experience within the pharmaceutical, OTC, or FMCG industry, with a track record of achieving growth and distribution targets.
• Strong relationship-building skills with pharmacy owners, staff, and key stakeholders.
• Excellent communication and influencing abilities to drive brand presence and conversion.
• Commercially minded with the ability to analyse sales performance and market trends.
• Highly organised and results-driven, capable of managing a large call volume and meeting quarterly objectives.

Benefits & Perks: 
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It’s our responsibility.

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• Generous parental leave scheme – ask us about it!
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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