_{11th July, 2025}

About DBG Health & Arrotex Pharmaceuticals:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. Arrotex Pharmaceuticals is Australia's largest and most diversified pharmaceutical provider, offering the most extensive range of prescription products across the spectrum of therapeutic areas. We are dedicated to delivering timely, sustainable, and affordable access to trusted medicines, reliable services, and innovative solutions that enhance the quality of life for all. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.
 
About the role:
 
Join Arrotex Pharmaceuticals as a Wholesale Coordinator to strengthen and manage key customer and wholesaler relationships by ensuring optimal supply chain performance across demand planning, inventory management, and logistics.
 
Acting as a central point of coordination between customers, internal stakeholders, and third-party providers, this role drives product availability, service excellence, and supply chain efficiency. This role supports business growth, enhances customer satisfaction, and ensures alignment with operational and strategic goals within a fast-paced, evolving environment.
 
Role & Responsibilities:

• Build and maintain strong relationships with key customers and wholesalers, lead collaboration meetings, and support customer growth through performance measures.
• Work with internal teams (Logistics, Supply, Demand) to optimise inventory levels, enhance product availability, and ensure high DIFOT (Delivery In Full On Time) to wholesalers.
• Coordinate with customers to ensure accurate demand planning, manage ordering patterns, and align stock needs for promotions and new product launches.
• Provide end-to-end customer service, manage order discrepancies and delivery shortfalls, and liaise with the customer service team for timely issue resolution.
• Actively monitor inventory across 3PL and wholesaler networks, and report on internal supply chain metrics and performance indicators.
• Identify opportunities and lead supply chain improvement initiatives, support new product launches, and participate in projects related to wholesaler management.
• Communicate effectively with various internal stakeholders, resolve or escalate wholesaler concerns, and ensure transparency around stock availability and order status.
• Champion Arrotex values, uphold safety policies, foster collaboration across departments, and demonstrate flexibility, confidentiality, and a proactive approach to a changing environment.

 
Skills & Experience:

• 2+ years' experience in supply chain or customer service roles, ideally in pharmaceutical, FMCG, or manufacturing sectors.
• Proven ability to build strong customer relationships and deliver advanced customer service.
• Strong Microsoft Excel skills, experience with SAP or similar ERP systems, and ability to analyse, interpret, and present data to drive process improvements and support business decisions.
• Demonstrated strength in planning, prioritising tasks, managing deadlines, and operating effectively in fast-paced, high-change environments.
• Excellent written and verbal communication skills, with the ability to influence, negotiate, and collaborate with both internal and external stakeholders at all levels.
• Holds a tertiary qualification in Business, Commerce, Supply Chain, or related field; APICS certification is desirable.
• Experience in a customer-facing supply chain role within the pharmaceutical industry is highly desirable.
• Openness to occasional interstate travel (1–2 times/year).

 
Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It’s our responsibility.

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• Generous parental leave scheme – ask us about it!
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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