_{22nd May, 2025}

About DBG Health & Axe Health Services:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Axe Health Services, a subsidiary of DBG Health, deliver comprehensive solutions, conveying a full spectrum of services tailored to the pharmaceutical industry. Provided by, and not limited to, PharmaPrograms, Farmaforce and Wellness for Life, our end-to-end offering seamlessly consolidates all requirements into a single provider. This gives our clients and customers access to a unified service platform, which provides a streamlined and cohesive multi-channel approach to managing projects.
 
About The Role:
 
The Pharmacy Support Specialist, reporting to the PharmaPrograms General Manager, is responsible for engaging with a network of pharmacies to deliver exceptional customer service by educating them on PharmaPrograms initiatives and optimizing their professional service remuneration.
 
This 12 month fixed term contract role involves outbound phone support, assisting with program workflows, patient identification, and best practice guidance. The position also supports a multidisciplinary call centre team and helps maintain the Customer Record Management system, contributing to the daily operations of a dynamic and growing organisation.
 
Role & Responsibilities:

• Conduct outbound calls and emails to educate pharmacies on PharmaPrograms initiatives and drive engagement.
• Train pharmacists on claiming processes and how to maximise professional service remuneration.
• Promote the benefits of patient enrolment in support programs to pharmacy staff.
• Segment and manage pharmacy accounts to identify engagement opportunities.
• Maintain accurate records in the CRM system (Salesforce), including enrolments and interactions.
• Support and respond to incoming calls and email queries from pharmacies and healthcare professionals.
• Monitor and ensure program enrolments are current and accurate.
• Identify and help implement improvements to program processes and efficiencies.
• Provide high-quality customer service by resolving complaints and maintaining professional communication.
• Gather customer feedback and collaborate with internal teams to support continuous program improvement.

Skills & Experience:

• 1–2 years of experience in the pharmacy sector or a related customer support role.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and previous experience with SharePoint is preferred  
• Registered pharmacist (AHPRA) or qualified pharmacy assistant (Certificate II, III, or IV in community pharmacy) is desirable 
• Excellent verbal, written communication, and presentation skills
• Ability to multitask, work under pressure, and meet deadlines
• Strong attention to detail and customer service focus
• Self-motivated, proactive, and a collaborative team player
• Skilled in problem-solving, phone handling, and active listening

Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• 12 weeks paid parental leave
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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