27th August, 2025
For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.
Job Title: Application Support Engineer III – RTP (Real-Time Payments)
Location: Onsite – Downtown Cincinnati, OH
About the Role We are seeking a highly skilled Application Support Engineer III to provide senior technical leadership and hands-on support for our Real-Time Payments (RTP) systems. In this role, you will act as the technical lead for RTP Rail TechOps, ensuring availability, reliability, and scalability of critical payment services. You will work closely with development, SRE, and offshore support teams to monitor, troubleshoot, and continuously improve production systems that power real-time financial transactions.
This is a hands-on leadership role that requires both strong technical expertise (Java/Spring Boot, AWS, Linux, SQL, Splunk, MQ/Kafka) and proven ability to mentor engineers, lead incident response, and drive automation and reliability initiatives.
Key Responsibilities Leadership & Strategy
- Serve as the onshore technical lead for RTP Rail TechOps.
- Mentor and guide offshore engineers to strengthen operational excellence.
- Own escalation decisions and cross-functional handoffs between TechOps and development.
- Lead RCA reviews, postmortems, and playbook updates to prevent recurring issues.
Incident Monitoring & Response - Monitor SiteScope and Splunk alerts for anomalies in system health and transaction flows.
- Perform triage and escalate critical issues to development and leadership.
- Ensure proper documentation and shift handovers between EST and IST teams.
Troubleshooting & Analysis - Investigate transaction failures, API errors, and infrastructure incidents.
- Run SQL queries on AWS Aurora or equivalent databases to validate data integrity.
- Collaborate with DevOps/SRE teams to debug containerized services (AWS ECS/Fargate).
Tooling & Automation - Enhance monitoring dashboards and alerting thresholds (Splunk, Grafana, SiteScope).
- Develop automation scripts to reduce manual monitoring tasks.
- Partner with engineering teams to improve CI/CD observability and reliability.
Reliability & On-Call - Participate in 24x7 on-call rotation with global coverage.
- Drive improvements in resiliency, automation, and operational readiness.
What You'll Get SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
- Competitive base salary
- Medical, dental, and vision insurance coverage
- Optional life and disability insurance provided
- 401(k) with a company match and optional profit sharing
- Paid vacation time
- Paid Bench time
- Training allowance offering
- You'll be eligible to earn referral bonuses!
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