_{18th June, 2025}

For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients’ critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.


Senior Process Analyst
Location: Cincinnati, OH - onsite 
 
TOP SKILLS:

 
 
What You’ll Do

Our client's Modernization IT Observability and Monitoring Team provides support in gathering requirements, developing, building, and implementing monitoring solutions for the applications that comprise its Enterprise Modernization channels including Internet and Mobile Banking, ACE, FNA, IVR, Open Consumer, and 200+ other applications.  

To ensure the on-going consistent, world-class availability and reliability of the Digital applications, the IT division has aggressively worked to modernize and automate the logging and monitoring of its applications.  Through this program, application hosting environments are being reviewed and rearchitected / configured with a focus on creating dual-paths between application components/services and running them in active-active configurations across multiple environments.  The Platform Engineer will play a critical role in identifying, analyzing, and implementing monitoring initiatives for existing and future applications.    

Essential Duties & Responsibilities: Establish monitoring strategies, create monitors, and create monitoring dashboards using advanced concepts such as synthetic transactions and heat maps. Gather and analyze capacity, availability, and performance data to identify and prioritize opportunities for improved tech resiliency and monitoring Make technical/architectural recommendations to increase resiliency of hosting environments to ensure availability and reliability needs are met Provide Level 2 support (working closely with Level 1, Dev/Agile, and Infrastructure teams) 

Develop a deep understanding of the IT teams, processes, and systems within Fifth Third Interpret business issues and adapt priorities to maintain multiple, in-progress assignments   Minimum Knowledge, Skills and Abilities Required Minimum 8-10 years experience administering and providing all aspects of application support and service delivery including incident, availability, and especially performance monitoring, with knowledge regarding incident resolution, problem root cause analysis / resolution, and capacity planning. 

Significant Experience using Dynatrace and Splunk with an understanding of Dynatrace and Splunk alerting, monitoring, dashboards, and problem analysis.  Experience supporting application environments using web servers (IHS or Apache), application servers (WebSphere or Tomcat) on AIX or Linux Experience scripting / automating administrative tasks and configuration such as with the WebSphere WSADMIN utility, languages such as Jython / Python, and/or Unix shell is a plus Experience with GitHub and/or Jenkins is a plus.  Experience with Openshift / Kubernetes, AWS Cloud technologies and support is a plus.   Strong background in all aspects of IT support for enterprise-scale, digital/web applications, ideally in Agile and ITIL environments.  
 
What You’ll Get
 
SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
 

• Competitive base salary
• Medical, dental, and vision insurance coverage
• Optional life and disability insurance provided
• 401(k) with a company match and optional profit sharing
• Paid vacation time
• Paid Bench time
• Training allowance offering
• You’ll be eligible to earn referral bonuses!

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