_{14th March, 2025}

Position Title: Senior Service Advisor
Location: Freighter Group Derrimut
Reports To: Service manager
Position Type: permanent/ Full time
Position Overview
The Senior Service Advisor will be responsible for evaluating and preparing accurate cost estimates for trailer repair, modification, and customization services for Key Accounts. This role requires a detailed-oriented individual with strong analytical skills and a solid understanding of trailer systems and components on and off site.
Key Responsibilities

• Cost Estimation:
• Analyse customer requirements and determine the scope of work.
• Review and assess damage reports, blueprints, and specifications to develop detailed estimates.
• Prepare and present cost estimates to customers, including labour, parts, and materials.
• Customer Interaction:
• Communicate with customers to clarify their needs and provide expert advice on trailer repairs and modifications.
• Address customer queries and concerns regarding estimates and project details.
• Identify further service/ parts opportunity as well as any sales leads.
• Coordination:
• Collaborate with service technicians, service advisors and parts departments to gather information and ensure accurate estimates.
• Work closely with the sales team to align estimates with customer expectations and dealership goals.
• Documentation and Reporting:
• Maintain accurate records of estimates, customer interactions, and project changes.
• Prepare reports and documentation as required for internal use and customer records.
• Quality Control:
• Ensure that estimates are consistent with industry standards and dealership policies.
• Review completed work to ensure accuracy of the original estimate and customer satisfaction.

• Education:
• Relevant experience, trade qualification or training in heavy automotive repair or a related field is advantageous.
• Experience:
• Proven experience as an estimator or in a similar role within the automotive or trailer industry preferred but not essential.
• Proven experience in the heavy automotive/transport industry.
• Familiarity with trailer repair processes, parts, and components.
• Skills:
• Strong analytical and mathematical skills for accurate cost estimation.
• Excellent communication and interpersonal skills for effective customer interaction.
• Proficiency in computer software related to estimating and dealership management (DMS) systems.
• MS office suite experience
•  SAP software experience preferred but not necessary
• Certifications:
• Relevant certifications or licenses related to heavy automotive repair or estimating are a plus.

• Ability to inspect trailers and assess damage, which may involve bending, lifting, and other physical activities.
• Must be able to work in various environments, including outdoors and in service bays.

• Work Environment:
• Primarily based in an office setting within the trailer dealership, with occasional visits to the service bay or shop floor to inspect trailers and assess damage.
• May involve working in varying weather conditions when inspecting trailers outdoors or in the service area.
• The role may require interaction with noisy machinery and equipment in the workshop.
• Visiting a customers site from time to time to assess and quote repairs.
• Hours:
• Standard work hours are 8:00 AM to 4:06 PM, Monday through Friday – though candidates requiring flexible start times should not be discouraged.
• Flexibility to work additional hours may be required to meet deadlines or manage urgent customer needs.
• Physical Demands:
• Ability to stand, walk, and occasionally lift or carry up to 5kgs as needed for inspections and evaluations.
• Must be comfortable working in a variety of positions, including climbing, kneeling or crouching, to inspect trailers and equipment.
• Health and Safety:
• Adherence to all safety protocols and use of personal protective equipment (PPE) as required when visiting service areas or handling parts.
• Regular breaks and access to safety equipment are provided to ensure a safe working environment.