_{22nd May, 2026}

Customer Services Representative (Fixed Term – 6 Months)
  
About us:
New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry.  We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products.  Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.
  
We are looking for a motivated and customer-focused Customer Services Representative to join our team on a six-month fixed-term contract based in Christchurch.
  
In this role, you will be the first point of contact for customers, supporting enquiries relating to our range of sinks, taps, and benchtops. You will work closely with customers and internal teams to ensure a smooth and professional customer experience from enquiry through to resolution.
  
Key Responsibilities

• Respond to customer enquiries via phone and email in a timely and professional manner
• Provide product information and support for sinks, taps, and benchtops
• Process orders, returns, and warranty enquiries accurately
• Coordinate with internal teams to resolve customer issues
• Maintain accurate customer records and communication notes
• Assist with follow-up and after-sales support
• Support the wider sales and operations teams as required

About You

• Previous experience in customer service, customer support, or administration
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and priorities
• High attention to detail and accuracy
• Confident using computer systems and Microsoft Office
• Experience in building products, kitchens, plumbing, interiors, or related industries would be advantageous but not essential
• Positive attitude with a strong focus on customer satisfaction

What We Offer

• Supportive and collaborative team environment
• Opportunity to work with quality kitchen products
• Christchurch-based role with an established business

If you’re passionate about helping others and providing great service, we would love to hear from you.

We’re one team, working together, making it happen!
  
Working at NZPG is great! Our staff benefits include:

• Employee Assistance Program
• Recognition Awards
• Employee Referral Program
• Employee Suggestion Program
• Long Service Payments
• Health Insurance Discount
• Free Annual Health Checks
• Staff discounts
• Free parking on site

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