_{09th February, 2026}

Our client is a family owned Australian manufacturer supplying plumbing, civil and hardware customers nationwide. 
We're looking for a Customer Service Officer to be the first point of contact for our customers and a key support to our sales and operations teams.
 
About the Role
You'll manage customer enquiries and orders from start to finish, building strong relationships with trade, retail and distributor customers while ensuring a smooth, solutions-focused experience.
Key responsibilities include:

• Handling inbound calls, emails and online enquiries
• Processing sales orders accurately in our ERP system
• Providing product, pricing and availability information
• Resolving delivery issues and customer queries
• Coordinating with warehouse, logistics, sales and accounts teams
• Supporting quotes, pricing and account information
• Maintaining accurate customer records and documentation

About You
You're customer-focused, organised and thrive in a fast-paced environment.
You'll bring:

• Previous experience in customer service or sales support
• Strong communication skills and attention to detail
• Confidence using Microsoft Office and ERP/CRM systems
• A positive, can-do attitude and strong problem-solving skills

Experience in manufacturing, construction, plumbing or a B2B/trade environment will be highly regarded.
 
Immediate start for the right person.

Apply For Job