_{10th June, 2026}

What’s the opportunity

Reporting to the Office Manager with a secondary reporting line to the COO, you won’t just be managing a front desk; you will be the operational backbone of the client services team. As the Administration Team Leader, your focus will be on leading and coaching an administration team of 8 to 10 team members, ensuring smooth daily operations and exceptional care across the clinics. 

This role sits within a busy and friendly team that deeply values collaboration, empathy, and mutual support. It is a fast-paced, varied position where you will balance team mentorship and complex medical billing with direct, meaningful client interactions. Best of all, they operate in a client-centred care  environment, meaning your focus remains purely on community education and delivering genuine solutions to clients.

What you’ll do

You will focus on coordinating day-to-day administration, optimizing workflows across sites, and ensuring both clients and visiting medical specialists receive exceptional support.

• Team Leadership & Coaching: Lead by example, distributing daily or weekly workloads and providing training and guidance to the reception team to maintain service excellence.
• Operational & Roster Support: Assist with staff rostering across sites, coordinate clinic maintenance, manage schedules within our systems, and ensure clinics are adequately stocked.
• Claims & Funding Administration: Handle the accurate batching and submitting of Hearing Services Program (HSP) and Medicare claims, resolving errors, and managing third-party invoices.
• Client Relationship Management: Act as the trusted main point of contact for first-level escalations, handle inbound enquiries, and proactively greet and support clients and medical specialists.
• Technical Support: Perform basic hearing aid troubleshooting and minor equipment maintenance, such as changing wax filters, replacing receivers, and pairing client devices via Bluetooth.

What you’ll bring to the role

The ideal candidate is a reliable, empathetic, and level-headed professional who remains calm under pressure and takes pride in organizing a busy team environment. A warm, welcoming personality is a must, and success looks like someone who thrives on autonomous problem-solving and checking off a varied to-do list.

• Team Leadership & Coaching: Ideally 18 months to 2 years of experience leading or mentoring teams. You can lead by example, effectively distributing workloads and providing the guidance needed to maintain service excellence.
• Service & Admin Depth: 3–5 years of proven experience in customer service and administration roles; experience within audiology, allied health, GP, or specialist medical clinics is highly regarded.
• Industry Knowledge: Previous experience with Medicare, health insurance claiming, or the Hearing Services Program (HSP) is beneficial (but not essential)
• Technical Savvy: Intermediate-to-advanced computer literacy, with the ability to confidently navigate CRM software (such as CounselEAR, Medilink, or similar systems).
• Communication Excellence: Outstanding written and spoken skills to tailor communication effectively for clients, internal staff, and external medical specialists.

Benefits of working for Knox Audiology 

Knox Audiology offers a supportive, flexible, and social culture where team well-being and professional growth are truly valued: 

• 9-Day Fortnight: Benefit from great work-life balance with standard hours (8:30 AM – 5:30 PM) and a rostered day off every fortnight.
• No Sales Targets: Work with peace of mind in a clinical environment focused strictly on client outcomes rather than sales commission pressure.
• Time-in-Lieu Flexibility: Any required attendance at after-hours team meetings is fully compensated with time-in-lieu.
• Vibrant Team Culture: Participate in quarterly in-person team meetings followed by social events, as well as regular bi-monthly online catch-ups.

About Knox Audiology 

For over 30 years, Knox Audiology has been a trusted leader in community hearing wellness, operating as a highly respected specialist audiology clinic that blends advanced diagnostics with deeply personalized care. The practice is built on a foundation of six core values: Empathy, Integrity, Trust, Initiative, Respect, and Gratitude.

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

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