10th March, 2026
What’s the opportunity
Reporting to the TechNet lead, you won’t just be “fixing computers”; you will be the backbone of restaurant operations for Subway® franchisees. From Point of Sale (POS) systems to Wi-Fi, Subway Radio, and Surveillance, you will diagnose root cause issues and work through solutions and set the standard for technical documentation.
This role (referred to internally as TechNet Analyst) sits within a high-performing, collaborative team that values open communication and uses each other as sounding boards.
What you’ll do
You will focus on diagnosing technical issues, identifying root causes, and implementing effective solutions to ensure minimal disruption to franchisee operations.
- Expert Troubleshooting: provide level 2 helpdesk support for hardware and software issues, ensuring minimal disruption to franchise operations.
- Asia Pacific Impact: Support the rollout of POS systems across the region and assist with testing and implementation of new software.
- Technical Leadership: Guide and mentor Level 1 and 2 TechNet Analysts on documentation standards and incident management.
- Documentation Maven: Maintain a detailed knowledge base and update training manuals for the wider IPC Support team.
- Stakeholder Liaison: Act as the first point of contact for escalated queries, coordinating with vendors like HP and SignageLive.
What you’ll bring to the role The ideal candidate will have an exceptional phone manner and will place strong emphasis on customer service. You will be comfortable working in a dynamic, fast-paced environment. We are looking for a critical thinker who can bridge the gap between "tech-speak" and layman's terms.
Technical Depth: Proven experience in Level 2 technical support within a Windows environment (XP/7/10) and knowledge of LAN/WAN. Good understanding of testing & debugging.
Retail: Experience in supporting retail and/or restaurant (POS Software/hardware) environments is a huge advantage.
Communication: Outstanding email and phone skills and the ability to clearly instruct someone remotely.
Process Driven: Comfortable working within SLAs and managing ticket data with precision
Benefits of working for IPC International At IPC International, you’ll find a supportive, flexible, and social culture - they believe in a healthy work-life balance and offer a number of perks :
- Flexible work hours - requirement to work from the office 5 days per fortnight, with Wednesdays and Tuesdays encouraged to be anchor/team days
- Generous leave - receive an additional 5 days; 2 wellness days, half a Friday per quarter and an anniversary day off
- Development Opportunities - access to development after probation to upskill in a career or personal hobby
- Social Events - participate in and celebrate numerous company and team social events
- EAP
About IPC International IPC International are more than a supply chain partner - they are a trusted team with over 20 years of experience supporting Subway Franchisees and helping them to drive growth across complex markets. With a global network of suppliers and distributors and a full site of end-to-end services; they keep supply chains moving so their partners can thrive. This is down to their people, their execution and technology. Joining IPC means being part of a truly global organisation. www.ipcinternational.com
For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.
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