_{09th February, 2026}

Who are ActronAir:
 
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
 
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.
 
About the role:
 
This is a dual-level administrative role responsible for providing frontline customer service and essential back-of-house coordination for our Service function in Victoria. You will manage scheduling, technical coordination, and stakeholder support to ensure our service operations run seamlessly.
 
Some of the key responsibilities include:

• Service Coordination & Scheduling: Allocate work orders to Technicians and Service Agents, raise Purchase Orders, and coordinate part deliveries .
• Customer & Stakeholder Support: Act as the point of contact for general service enquiries and basic technical matters.
• Administrative Excellence: Maintain accurate records in Dynamics, assist with accounts receivable documentation, and support with quotations and reporting.
• Process Support: Provide overflow assistance for Level 1 tasks (like phone support and customer registrations) during peak periods.
• Team Support: Step in and support cross admin functions of Customer Care and Project Sales as needed.

 What you will need to be successful in this role:

• Experience: At least 3 years of administrative or customer service experience, ideally within a technical or service-based industry.
• Technical Skills: Essential intermediate to advanced proficiency in Microsoft Excel and Outlook. Familiarity with CRM/ERP systems (e.g., Dynamics) is highly advantageous.
• Industry Knowledge: Basic understanding of mechanical/HVAC concepts and knowledge of AP/AR processes - highly regarded.
• Attributes: High attention to detail, a collaborative team mindset, and the ability to multi-task across competing priorities in a fast-paced environment.

Working at ActronAir, you will gain access to a wide range of benefits including:

• Discounts on our products for you and your family
• Exclusive employee discounts and offers on a wide range of providers through Flare HR
• A focus on wellbeing through our Employee Assistance Program and Wellbeing App
• An inclusive and accessible working environment
• Our Recognition Program and App
• Countless opportunities to grow your career.

 We're committed to building a team where everyone feels supported and valued. We offer hands-on training, a great team culture, and the chance to build a meaningful career in a thriving industry.
 
If you're not afraid to grow and learn, and are passionate about working for a company who values its employees, is fun, adaptable and always open to new ideas, then apply now!
 
For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview. 

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