_{27th October, 2025}

Who are ActronAir:
 
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
 
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.
 
About the role:
 
This is a high-impact, high-autonomy role reporting to the State Manager, where you'll be the critical link between our cutting-edge products and the customer experience. You will be responsible for managing our authorised service centres, providing technical support and training, ensuring safety standards, and managing employee relations. You will lead a team of 4 direct reports.
 
Responsibilities:
 
This is where your years of trade experience and leadership skills truly shine. Your responsibilities are broad, challenging, and essential to our success:
 
Network and Account Management

• Be the driving force behind our Authorised Service Centre network.
• Conduct quarterly performance reviews , setting and enforcing KPIs and managing consignment stock.
• You will be the key negotiator, implementing and reviewing all service agreements.

Technical Authority and Training

• Be part of the team ensuring complex/technical issues are escalated where required to the Technical support or Engineering teams.
• Lead and facilitate product training—from new launches to accreditation on specialised products like Hercules.
• Provide essential technical and service phone support when required.

Safety Leadership and Field Operations

• Be the WH&S Guardian , coordinating WHS materials and ensuring all technicians are compliant and certified.
• You'll be out of the office, conducting site safety inspections and performing regular site visits, including interstate travel, to maintain service standards.
• Ensure all necessary safety risk assessments are completed before any work begins.

Team and Culture Builder

• Act as a coach and mentor to your direct reports.
• Delegate tasks to grow your team and identify crucial training requirements.
• Help manage personnel matters and complete performance reviews, ensuring team harmony is maintained.

What you will need to be successful in this role:

• A trade certificate in Refrigeration and Air Conditioning (Cert 3 in Electro technology Refrigeration & Air Conditioning).
• A minimum of 4 + years of trade experience.
• Prior experience leading and supervising personnel - inhouse and contractors
• Strong written and verbal communication skills.
• Highly effective planning, organisation, and prioritising skills.
• Ability to work without supervision and use your own initiative.
• Professional presentation, high level of diplomacy, attention to detail, and a strong customer focus.
• Ability to problem solve and resolve conflict.
• Sound understanding and working knowledge of WH&S regulations.

Working at ActronAir, you will gain access to a wide range of benefits including:

• Discounts on our products for you and your family
• A focus on wellbeing through our Employee Assistance Program and Wellbeing App
• An inclusive and accessible working environment
• Our Recognition Program and App
• Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply.
 
We need someone who can work without supervision, demonstrate initiative , and possess a professional presentation with a high level of diplomacy. Your ability to problem-solve and resolve conflict while working under pressure is critical to success. If this sounds like you then APPLY NOW!
 
For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview. 

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