_{15th October, 2025}

* 4 days per week (or flexible hours across 5 days)
* Be the "go to" person for all of IT in a vital not-for-profit
* Chatswood location (onsite role), competitive salary + benefits

Asthma Australia seeks a highly motivated and hands-on Manager of IT to oversee our entire internal technology environment and serve as the primary liaison with our external Managed Service Provider (MSP). This crucial role requires a blend of deep technical skill, strategic oversight, and a passionate focus on end-user service and security compliance.

What you’ll be responsible for:

• Lead MSP Relationship: Act as the primary technical and commercial liaison for the MSP, ensuring timely service and coordinating all system upgrades and projects.
• Provide Hands-On Support: Deliver direct hands-on support, troubleshooting, and triage for all end-user issues and core business applications before escalation.
• Drive Security & Compliance: Oversee IT governance, monitor risks, and ensure strict compliance with cybersecurity and privacy policies, especially for health data.
• Manage IT Operations: Coordinate essential IT functions including asset management, software licensing, onboarding/offboarding, and budget monitoring.
• Monitor Performance: Track and report on IT service performance against SLAs, KPIs, and user satisfaction to Senior Management.
• Develop Staff & Culture: Manage and mentor the Data Solutions Analyst and champion digital literacy and technology adoption (including AI) across the organisation.

What you’ll bring to the role:

• IT Management Expertise: Strong experience managing IT support, systems administration, and technical issue resolution workflow.
• MSP / Vendor Acumen: Proven familiarity with effectively managing and holding Managed Service Providers (MSPs) and external vendors accountable.
• Technical Foundation: Expertise with the Microsoft 365 suite (SharePoint, Teams) and modern cloud-based systems.
• Compliance Knowledge: Solid understanding of data governance, cybersecurity, and IT best practices.
• Communication & Service: Exceptional communication, stakeholder management skills, and an absolute focus on high-quality service delivery.
• NFP/Autonomy: Proven ability to manage multiple priorities and work independently, ideally gained within a Not-for-Profit or health-related environment.

Benefits of working for Asthma Australia:

• Positive, purpose driven culture and collaborative work environment
• NFP salary packaging available
• Flexible work arrangements
• Well-being initiatives and EAP
• Regular informal social activities
• Flexible Work Arrangements

Important Note: We can only consider applications from Australian citizens or permanent residents. All Asthma Australia employees need to be able to provide a current Police Check and Working With Children Check

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