_{28th May, 2025}

 Who are ActronAir:
 
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
 
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.
 
About the role:
 
This is a newly created role and is based in our Lytton office. This is a dual-level administrative role responsible for providing both front-line customer service support and back-of-house coordination for the Service function in QLD.

This pivotal role sits at the heart of our service department, acting as a vital link between internal teams and external service partners. You'll play a key part in ensuring smooth and efficient job coordination, top-tier customer support, and streamlined administration. With a focus on Level 2 service administration, you'll also lend a hand with Level 1 support when needed.
 
Reporting to the Service Administration Lead your duties will include:

• Assist with allocation and scheduling of work orders to local Service Agents, ActronAir Service Technicians including raising Purchase Orders, ordering parts, managing reschedules  as required
• Liaise with Despatch to coordinate part deliveries and restocks
• Respond promptly and professionally to enquiries from dealers, installers, end users and Service Technicians
• Provide advice and assistance on general service enquiries and basic technical matters, escalating complex issues as appropriate
• Assist SAEs in creating and sending service quotations, managing customer cases, and reviewing/approving invoices
• Maintain up-to-date and accurate service job records in the system 
• Assist in the preparation and processing of accounts receivable documentation, including payments for chargeable works
• Provide overflow assistance with Level 1 tasks (e.g., answering phones, raising work orders,processing customer registrations) during peak periods
• Assist Service Admin Lead in identifying process improvements 

• 3 + years of administrative or customer service experience, ideally within a technical or service-based industry.
• Previous experience with service operations, scheduling, or logistics is a plus
• Exposure to ERP/CRM systems and part/order management preferred
• High level of diplomacy with the ability to problem solve and resolve conflict
• Ability to work under pressure, high attention to detail and accuracy
• Sound working knowledge of Microsoft Office
• Strong communication skills - verbal and written
• Be able to work with minimal supervision and use your initiative when required
• A 'can-do' positive attitude.

• Discounts on our products for you and your family
• A focus on wellbeing through our Employee Assistance Program and Wellbeing App
• An inclusive and accessible working environment
• Our Recognition Program and App
• Countless opportunities to grow your career.