Customer Care Representative - Brisbane | Jobs at EMPLOYEE MATTERS

_{30th April, 2025}

Who are ActronAir:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

About the role:

Reporting to the Regional State Sales Manager (QLD, NSW, ACT), we're on the lookout for a motivated and enthusiastic Customer Care Representative to join our team in Lytton. This full-time role is perfect for someone who loves helping others, is eager to learn, and thrives in a fast-paced, customer-focused environment.
As a Customer Care Representative, you’ll be the first point of contact for both our internal teams and external customers. You’ll play a key role in delivering exceptional service across phone, email, and in-person interactions. Your friendly attitude, attention to detail, and ability to juggle tasks will make you a valued member of our busy and collaborative customer service team.

If you’ve worked in reception, office support, retail, or administration and are keen to step into the corporate world – we’d love to hear from you!

Some of the key responsibilities include:

Respond promptly to customers via telephone and email
Process payments and purchase orders
Prepare daily reports and provide information and documentation to customers when required
Provide relevant information to other teams to ensure customer deliveries are met on time
Log and monitor any authorised Goods Returns requests
Ensure that all orders are accurately entered into the system per customer requirements and company policy
Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
Review production schedule report to confirm delivery dates for all orders
Other general admin and ad hoc duties

What you will need to be successful in this role:

Experience in customer service, administration, reception, or office support.
Solid computer literacy - experience with Microsoft Dynamics is a bonus!
A positive, friendly, and energetic attitude.
Great communication and interpersonal skills
Someone who takes initiative and works well independently.
Ability to stay calm under pressure and juggle multiple tasks.
High attention to detail and a natural problem-solver.

Working at ActronAir, you will gain access to a wide range of benefits including:

Discounts on our products for you and your family
A focus on wellbeing through our Employee Assistance Program and Wellbeing App
An inclusive and accessible working environment
Our Recognition Program and App
Countless opportunities to grow your career.

We’re committed to building a team where everyone feels supported and valued. We offer hands-on training, a great team culture, and the chance to build a meaningful career in a thriving industry.

If you’re not afraid to grow and learn, and are passionate about working for a company who values its employees, is fun, adaptable and always open to new ideas, then apply now!

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

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