Customer Care Representative - WA | Jobs at EMPLOYEE MATTERS

_{17th February, 2025}

Who are ActronAir:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

About the role:

Reporting to the State Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team on a full-time basis based in Balcatta.

The Customer Care Representative is responsible for the delivery of customer service to both internal & external clients. A strong focus and an understanding of service and urgency. A professional business manner when interacting with customers both over the phone, via email and at the customer service counter is essential to your success in this role.

Some of the key responsibilities include:

Respond promptly to customers (internal and external) via telephone and email
Process payments and purchase orders
Prepare daily reports and provide information and documentation to customers when required
Provide relevant information to other teams to ensure customer deliveries are met on time
Log and monitor any authorised Goods Returns requests
Ensure that all orders are accurately entered into the system per customer requirements and company policy
Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
Review production schedule report to confirm delivery dates for all orders
Other general admin and ad hoc duties

What you will need to be successful in this role:

1+ years’ experience within a similar role in a customer service/reception/admin/call centre setting
Someone who wants to get their foot in the door into the corporate world
Strong computer literacy - previous experience with Microsoft Dynamics (highly regarded)
Be positive, friendly, energetic and diplomatic with excellent communications skills
Have the ability to work under pressure and manage many and varied tasks simultaneously
High attention to detail and accuracy
High level of diplomacy with the ability to problem solve and resolve conflict

Working at ActronAir, you will gain access to a wide range of benefits including:

Discounts on our products for you and your family
A focus on wellbeing through our Employee Assistance Program and Wellbeing App
An inclusive and accessible working environment
Our Recognition Program and App
Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply.

If you’re not afraid to grow and learn, and are passionate about working for a company who values its employees, is fun, adaptable and always open to new ideas, then apply now!

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

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