_{04th February, 2026}

Position: Business Process Architect - Client Services (Asset Management Focus)
Client: Public Sector
Location: Remote
Start: ASAP
Duration: 7 weeks initial with a likely 6-month extension
Language: English (French is nice to have)
Security Clearance: N/A
 
Background:  To drive strategic transformation within a Client Services Business Unit by optimizing processes, aligning technology, and enabling value-driven outcomes. This role will ensure that the Client Services is future-ready, efficient, and integrated with our clients' overall transformation goals.
This consultant will be asked to create the following outcomes:

• Streamlined asset management processes reducing operational inefficiencies.
• Improved client experience through faster, more accurate service delivery.
• Enhanced Automation & AI readiness for the client's transformation initiatives.
• Clear governance and compliance framework for client services processes.

 
Qualifications:

• Familiarity with Service Management frameworks & Technology particularly BMC Helix.
• Knowledge of Asset Management Practices. ITIL certification will a plus
• Extensive experience with Business Process Design & Optimization
• Proven experience with Value Stream Mapping & Lean Principles. Six Sigma, Lean certifications will be a plus
• Expert in Technology Integration & Digital Enablement
• Strategic Thinking & Stakeholder Management

 
Expected Tasks:

• Strategy Development
  • Define and implement process optimization strategy aligned with client business objectives and transformation roadmap.
  • Identify opportunities for efficiency, automation, and AI enablement.
• Process & Value Stream Mapping
  • Conduct end-to-end process mapping for client services processes.
  • Develop value stream maps to visualize and prioritize improvement areas.
  • Establish process governance standards and ensure compliance.
• Technology Alignment
  • Collaborate with IT and digital teams to align processes with technology platforms (including AI-driven tools and automation solutions).
  • Evaluate and recommend technology enablers for asset lifecycle management.
• Bridge Business & Technology
  • Act as a liaison between business stakeholders and technical teams, ensuring requirements are clearly translated into solutions.
  • Support integration of Automation & AI capabilities into client services processes.
• Transformation Enablement
  • Drive change management initiatives to ensure adoption of new processes and technologies.
  • Monitor and report on KPIs and value realization from process improvements.

 
**Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**

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