_{06th January, 2026}

Role: Digital Product Manager
Client: Financial sector/banking client
Start Date: End of February/ Early March 2026
Location: Toronto, ON (Hybrid – 2–3 days onsite per week)
Employment Type: Contract

Background

We are seeking a Digital Product Manager to lead the vision, strategy, and execution of key initiatives for the Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role will focus on Credit Card servicing transactions within our client's Retail Banking Platform, driving modernization and customer-centric experiences for frontline teams and clients.

Key Responsibilities

• Define and communicate the product vision and roadmap for Credit Card Servicing aligned with the Assisted Channels Platform strategy.
• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, in collaboration with Product and Process Managers.
• Create and maintain a prioritized product backlog that maximizes business value and enhances customer experience.
• Act as the voice of the business and owner of the user experience, working closely with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations.
• Prioritize features that alleviate pain points and improve assisted channel journeys.
• Ensure seamless integration and stability across platforms to enhance frontline productivity.

Qualifications

• Postgraduate or graduate degree in Business, Computer Science, or related field.
• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking.
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision-making skills.
• Familiarity with assisted channel technologies/platforms is an asset.
• Analytical mindset with ability to use data for product decisions.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience managing complex IT delivery processes and integrations.

Interested candidates are encouraged to apply and join a team committed to delivering innovative, customer-focused solutions.

Please note this is for a contract position with one of our clients and not a full-time employment role with Kyndryl Canada.
 
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