_{04th April, 2025}

Case Manager (Multiple Roles) - APS6 / EL1

- AGSVA Baseline clearance required
- 6 to 12-month non-ongoing contract
- Opportunity to convert to permanent
- S26 Transfer available
- $95k - $135k per annum
- Canberra preferred - Flexible working arrangements
- Multiple positions available as an APS6 or EL1
- Job Reference #1323671


Do you thrive in a role where you can provide expert advice and support on workplace behaviour, performance management, and complex staffing matters? If so, we invite you to apply for our Federal Government client's APS6 / EL1 Case Manager position!


About the Role:

As a Case Manager – Workplace Behaviour, your key responsibilities will include:

• Managing workplace behaviour complaints by providing expert guidance on the formal complaint process and resolution strategies.
• Handling complex case management, including assessing and managing cases from enquiry to resolution while ensuring compliance with policies and procedures.
• Conducting investigations and preparing fact-finding and enquiry reports to establish findings and recommend actions.
• Delivering training and coaching to support managers and supervisors on underperformance, probation, and staffing issues.
• Advising on terminations and redundancies by guiding staff and leadership through processes under Section 29 of the Public Service Act 1999.

• Qualifications in Human Resources, Employment Law, or Training & Assessment (desirable)
• Previous experience in conducting workplace investigations, case management, or performance management (desirable)
• Experience with Code of Conduct is beneficial
• Capable of conducting research, data analysis, and fact-finding to draw sound conclusions.
• Able to navigate complex cases involving workplace disputes, medical, legal, and WHS issues.
• Able to manage caseloads with minimal supervision while ensuring timely and effective outcomes.