_{04th March, 2026}

APS5 Customer Service Officer

Contract: 12-Month initial full-time contract with extension options 
Hourly Rate: $60.00 – $67.00 per hour (inclusive of super)
Hours: 37.5 hours per week
Location: Anywhere in Australia
Requirements: Baseline Security Clearance & Australian Citizenship

About the Role
We are seeking an APS5 Customer Service Officer for a 12-month initial contract to support the delivery of frontline government services. This role is primarily phone-based and involves responding to customer enquiries, interpreting legislation, policy and system information, and providing clear, accurate advice.

You will apply established procedures, exercise sound judgement, and contribute to effective program administration within a fast-paced customer service environment.

Key Responsibilities

• Respond to customer enquiries via telephone in a professional and empathetic manner
• Interpret legislation, policy, and procedural guidance to provide accurate advice
• Review and interpret customer and system data to resolve enquiries
• Make evidence-based assessments within delegated authority
• Maintain accurate records and comply with APS governance and administrative frameworks
• Contribute to program administration, monitoring, and reporting activities
• Escalate complex or sensitive matters appropriately

About You
You will have experience working in a structured customer service or program delivery environment and be confident interpreting information to support sound decision-making. You communicate clearly, manage competing priorities, and are comfortable handling high-volume phone enquiries.

Mandatory Requirement

• Must hold a current AGSVA Baseline Security Clearance 
• Must be an Australian Citizen

Call Zak on 1300 946 471 to discuss your suitability.

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