_{28th October, 2025}

Location: Melbourne CBD (Hybrid Work Arrangements Available After Training)
Classification: APS Level 6
Contract Type: 52-Week Labour Hire Contract (with Options to Extend)
Branch / Division: Clinical Operations 
Payrate: $82.00 p/h including super

Empower lives. Support resilience. Make a difference. Join a passionate and professional team dedicated to improving mental health outcomes for Australia’s veteran and defence communities. As an APS 6 Clinician – Client Assist, you’ll play a pivotal role in providing responsive, trauma-informed mental health support as part of Open Arms’ national intake and triage service.
This position offers the opportunity to apply your clinical expertise in a meaningful way — working within a collaborative, values-driven organisation that prioritises wellbeing, flexibility, and professional development.

As an APS 6 Clinician, you will provide professional intake, assessment, and triage services via telephone — ensuring individuals are supported with timely and appropriate pathways to care.

The role operates in a rostered environment between 7:00 am and 7:00 pm, Monday to Friday. Following the initial training period, you will have access to hybrid working arrangements, combining in-office collaboration with work-from-home flexibility.

Key Responsibilities

• Conduct clinical intake, assessment, and risk evaluation for individuals seeking support.
• Provide trauma-informed, evidence-based brief interventions and crisis management by phone.
• Determine appropriate referral pathways and coordinate service access with regional offices.
• Maintain accurate and confidential clinical records in the Client Management System.
• Participate in clinical supervision, peer review, and professional development activities.
• Ensure compliance with clinical governance, ethical guidelines, and legislative frameworks.

About You
You are a dedicated, compassionate clinician who thrives in a fast-paced, phone-based clinical environment. You bring sound clinical judgement, empathy, and a calm, professional manner when responding to complex presentations.
You will bring:

• Demonstrated experience in clinical intake, triage, or crisis support.
• Strong skills in suicide risk assessment, safety planning, and brief interventions.
• High-level written and verbal communication skills.
• The ability to work collaboratively within a multidisciplinary team.
• Excellent IT literacy and attention to detail in documentation.

Mandatory Requirement

• Australian Citizenship.
• Relevant qualification and professional registration:
  
  • AHPRA registration as a Psychologist, Occupational Therapist, or Registered Nurse, OR
  • AASW membership as a qualified Social Worker, OR
  • PACFA or ACA registration (Masters-level counselling qualification).

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