A pioneer in IVF, our client is recognised as one of the world’s leading centres for fertility treatment. Remaining at the forefront of research and technology, they offer some of the most advanced fertility treatments available in Australia and internationally. Located in a brand-new, purpose-built clinic and head office in Collingwood (East Melbourne fringe), you’ll join a collaborative and fully integrated team of fertility specialists, nurses, scientists and counsellors — all united by a shared commitment to exceptional patient care and outcomes.
The Role Due to continued growth, 3 opportunities are now available to join the administrative team as 'Patient Onboarding & Payments Coordinators'.
These are meaningful roles supporting patients at the beginning of their fertility journey. You will guide new patients through the onboarding process, providing clear, accurate and compassionate assistance across administrative and financial matters. Working face-to-face, over the phone and via email, you will become a trusted point of contact — helping patients feel informed, supported and confident as they commence treatment. Your ability to communicate with warmth, discretion and professionalism will be essential.
These are stable, full-time, office-based positions (38 hours per week), working on rotating shifts between the hours of 7:00am and 5:00pm, Monday to Friday. Approximately one Saturday per month is required (penalty rates apply, plus a day off in lieu). Full training will be provided, and you’ll be supported by a knowledgeable and collaborative team.
Key Responsibilities - Supporting patients with enquiries, documenting information and ensuring timely follow-up
- Registering new patients within the patient management system and confirming identification requirements
- Coordinating nursing, counselling and specialist appointments
- Guiding patients through financial information, including Medicare, private health cover and payment instalments
- Ensuring all administrative processes and consent documentation are completed prior to treatment
- Liaising effectively with fertility specialists, medical secretaries and internal departments
- Maintaining strict compliance with company policies and procedures
We’re seeking individuals who bring: - Proven customer service and administrative experience
- Strong verbal and written communication skills
- A compassionate, empathetic and professional approach
- Excellent attention to detail and organisational skills
- Confidence explaining information clearly and sensitively
- Intermediate Microsoft Word and Excel skills
- The ability to quickly learn new systems (experience with patient management systems highly regarded)
- Medical/Healthcare experience preferred
If you genuinely enjoy helping people, thrive in a supportive team environment and are seeking a stable, full-time role where your work truly makes a difference, we would love to hear from you... please forward your resume as soon as possible.