_{21st January, 2026}

About the organisation
Our client is a respected, not-for-profit organisation operating within Australia’s health and accreditation sector. With national responsibilities across education and practitioner assessment, the organisation plays an important role in maintaining professional standards and public safety. They are values-driven and committed to a respectful, inclusive, and collaborative workplace.
  
About the role
Reporting to the Assessment Manager, the Assessment Administrative Officer provides essential administrative support across assessment processes and delivers high-quality customer service to candidates and stakeholders.
This role would suit a highly organised administrator who is confident coordinating people, comfortable communicating by phone, and technically capable in online environments. 
  
What’s important for success in this role

1. Highly organised and great at coordination
   You will support assessment activities by booking and coordinating multiple participants. Strong scheduling skills, attention to detail, and the ability to juggle competing priorities are essential.
2. Confident making phone calls
   You will regularly contact candidates and stakeholders to arrange bookings, confirm details, and resolve queries. You’ll be comfortable initiating phone calls, communicating clearly, and building rapport with a wide range of people.
3. Tech-savvy and comfortable with online systems
   You will assist with online assessment scenarios and should be confident using digital platforms and systems. While IT support is available for complex issues, you’ll be expected to troubleshoot simple technical problems independently.

  
Key responsibilities

• Provide administrative support to the Assessment Manager and Assessment Officers
• Process and review assessment applications
• Coordinate bookings and schedules for assessments
• Maintain accurate records in the organisation’s database
• Communicate clearly with candidates and stakeholders throughout the assessment process
• Respond to enquiries in a timely and professional manner
• Support online assessment activities, including basic troubleshooting
• Assist with general assessment administration, including refunds and cancellations

  
About you

• You’re an organised and dependable administrator who enjoys supporting others and keeping things running smoothly. You may have experience in administration within health, education, assessment, or a training / RTO environment, or you may be looking to build your career in this space.
• You’re comfortable managing multiple tasks, have a good eye for detail, and take pride in producing accurate, high-quality work. You communicate clearly in writing and over the phone, are happy to ask questions and learn, and enjoy working both independently and as part of a team.
• You understand the importance of confidentiality and professionalism and are committed to working in a respectful, inclusive workplace that values EEO, diversity, and inclusion.

  
If this sounds like you, please forward your CV asap! We’d love to hear from you.

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