_{19th September, 2025}

The Organisation
With over 25 years of successful service delivery this organisation is leading the way and offers the opportunity to work in a supportive, fun, and progressive environment. With a global presence they partner with Australia’s most iconic and recognisable brands, they are fast growing, stable, and super successful.
  
The Role
As the first point of contact you’ll handle inbound calls and some outbound, gathering, documenting, and escalating issues, taking end-to-end ownership of each call. You’ll be liaising with a range of stakeholders as you escalate urgent issues and provide ongoing feedback to all stakeholders, whilst ensuring the highest level of customer service with your client.
  
On offer

• Currently available are x2 6 month contract positions covering -
  Monday to Friday (38 hour week) on a weekly rotating roster 7am – 7pm
• Work 2 days from home | 3 from the office
• Free onsite and secure parking
• Purpose built state of the art building with spectacular kitchen and break out areas
• Company discount hub offering exclusive discounts across major Australian retailers
• Full training and laptop provided. Please note training for the first two weeks will be on site in Mulgrave during the hours 9.00am -5.00pm.
  

  
About you
We’re looking for confident, friendly individuals with outstanding communication skills, strong attention to detail and who have a passion for providing a great customer experience.  Ideally you will have worked in a similar customer service role.
  
If you’re available immediately and would love to work in a hybrid role… we’d love to hear from you… please forward your resume asap!
  
  
  

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