_{25th July, 2025}

The Organisation

As pioneers in IVF, our client is one of the world’s leading centres for fertility treatment, remaining at the forefront of research and technology to offer the most advanced form of fertility treatment in Australia and worldwide. Located in their brand new purpose built clinic and head-office in Collingwood (East Melbourne fringe), this is a collaborative, fully integrated team of fertility specialists, nurses, scientists and counsellors all working together to provide outstanding patient outcomes and care. 
 
The Role

As a member of the Medical Reception/Admin Team within the Procedure Centre, you'll work together, sharing the load to complete a range of varied administration tasks. Your busy days could include everything from greeting patients at Reception, preparing admission and discharge paperwork, maintaining accurate records and processing billings, while taking overall responsibility for the day to day scheduling of patients for theatre. You'll liaise with a range of people across various departments, including the nursing team, doctors and patients, where your strong communication skills and knack for coordination will come to the fore. This is a permanent office based role working 9-5pm, Monday to Friday (with some flexibility for occasional weekend work). On the job training will be provided and you'll be working with a fabulous team to provide accurate information and excellent customer service with a warm and empathetic approach. Responsibilities include:-

• Accurate scheduling of patients for theatre
• Liaising with the Nursing Team and Doctor's secretaries 
• Assisting at Reception
• Answering phones and re-directing queries
• Preparing admission and discharge paperwork
• Conducting follow-up requests and making reminder calls for visits
• Maintaining accurate records on the patient management system (FYDO)
• Health fund checks
• Processing payments, invoicing and receipting for operations
• Liaising collaboratively across various teams and departments
• Compliance with company policies and procedures

Skills and Experience

First and foremost, we're looking for candidates with proven customer service and administration experience, who have strong communication skills, and a compassionate, organised, professional approach. You'll need intermediate Word/Excel skills and the ability to easily pick up new systems, such as the Patient Management System (FYDO). Experience in the medical/healthcare sector (and in particular, theatre scheduling) will be highly regarded but of greater importance is your maturity to work autonomously and efficiently, with strong attention to detail, in a fast-paced, deadline driven environment.

If you're looking for a long-term, stable role and love helping people in a purposeful, rewarding environment, we'd love to hear from you... please forward your resume asap!

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