_{31st March, 2026}

About BankVic:
  
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
  
As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
  
Our size also means broader opportunities for our people. You’ll gain exposure across the organisation and be part of work that matters.
  
If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity.


Hours, Training and Location:

• Branch location: City West branch, 278 Spencer Street, Melbourne VIC 3000. 
• Employment type: Permanent, full time.
• This branch's operating hours are 9:30am to 4pm Monday to Friday. However, you will be required to work on a rotating roster between the hours of 8:30am to 5pm on a roster basis. 
• Comprehensive training provided. 

The opportunity:

Join our City West as a Personal Banking Teller, where you will be responsible for providing new and existing members with exceptional service, ensuring a seamless banking experience.
  
In this role, you will deliver accurate and efficient day‑to‑day teller services, including cash handling, transaction processing, and data entry. You will support members with new memberships, accounts, term deposits, and access enquiries, as well as maintain and update existing member records and instructions, always ensuring a high standard of service and attention to detail.
  
Responsibilities:

• Process changes to existing member records and/or member instructions.
• Complete day-to-day administrative activities.
• Engage members in value‑based conversations to identify needs and generate effective referrals, such as home loan and insurance, to the appropriate team members.
• Conduct proactive outbound nurture calls to drive engagement and sales outcomes.
• Maintain strong knowledge of BankVic’s products and services. 
• This role will be required to provide relief in other branch locations. 

To be successful in this role, you will have:

• Demonstrated experience in a teller capacity within a branch environment.
• Knowledge and understanding of financial services products and systems and general insurance products.
• Knowledge and understanding of customer service procedures and techniques.
• RG146 Tier 2 certified, or willing to complete in-house.
• Experience in cash handling and daily balancing protocols is required.
• You have a member (customer) centric attitude and a passion for outstanding customer service, all the time.
• Great attention to detail, and care about the accuracy of your work.
• Passion for your career, being part of a supportive team, finding opportunities for improvement, taking initiative, and pushing forward in the right ways.

What we can offer:

• Discounts and savings off a range of our products and services.
• Access to additional five days of leave.
• Ambulance Victoria Membership.
• Employee assistance program.
• 2 days paid volunteer leave.
• Generous parental leave provisions.
• Ongoing professional development with access to study leave.
• Reward and recognition program.

  
At BankVic, we believe that diversity and inclusion make us stronger.

We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know, we're here to help make your application experience as smooth as possible.
  
Even if you don’t meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications, and you might be exactly who we’re looking for.
  
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
click apply.
  
Applications close Wednesday, 29 April 2026 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early).
  
Note: as part of our recruitment process, we require successful candidates to undertake background checks.
  
BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager.

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