_{29th January, 2026}

• Permanent full-time opportunity
• Hybrid working environment
• Work with a member owned organisation and certified B-Corp

  
The opportunity:

As our Digital Experience Specialist, you’ll play a key role in shaping, optimising, and governing BankVic’s digital products and assets including our website, digital forms, tools, calculators and app. Your work will directly influence how our members discover, engage with, and enjoy our digital ecosystem.
  
Working closely with the Head of Product & Digital Experience, you’ll turn data into meaningful insights and recommendations that elevate our online member experience. You will work collaboratively with cross-functional teams, external vendors and partners, to deliver digital solutions and run human centred designed workshops that prioritise feature delivery, innovation and member-focused improvements.
  
Responsibilities:

• Oversee production deployments for web and app updates while supporting strong digital asset governance through audits, risk identification, and control recommendations.
• Conduct benchmarking and competitor analysis to uncover opportunities and trends, using data and analytics to guide digital product optimisation and measure the impact of new initiatives.
• Analyse member feedback and end-to-end digital journeys, delivering insights, performance analysis, and persona development to guide continuous improvement across all digital channels.
• Partner with stakeholders to deliver data‑driven insights across SEO, SEM, CRO, and UX, leading behavioural analytics and optimisation recommendations while ensuring SEO‑friendly metadata and keyword strategies for campaigns and content.
• Apply an agile mindset to drive ongoing digital product improvements while maintaining a clear, accessible repository of content reviews to keep digital assets current and well‑governed.

Who we are looking for: 

• Tertiary qualification in product management, information technology, business or a related field.
• Proven experience enhancing digital products and channels, with exposure to banking environments and familiarity with supporting technology systems.
• Strong stakeholder management and collaboration skills, including experience working with third party providers to deliver digital solutions.
• Highly regarded experience across forms product implementation, API integration, digital analytics, and digital governance activities including audits and compliance.
• Understanding of HCD and Agile principles and experience in financial services is highly regarded.
• Demonstrated ability to create customer‑driven digital experiences by balancing user needs with internal business priorities.
• Strong experience with onsite testing and experimentation (A/B, MVT, personalisation), alongside proficiency in analytics and visualisation tools (e.g., Power BI, Data Studio, Tableau, HotJar) and familiarity with CMS platforms, online forms, web analytics, and broader digital technologies.

What we can offer:

• Discounts and savings off a range of our products and services.
• Access to additional five days of leave.
• Ambulance Victoria Membership.
• Employee assistance program.
• 2 days paid volunteer leave.
• Generous parental leave provisions.
• Ongoing professional development with access to study leave.
• Reward and recognition program.

About BankVic:
  
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
  
As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
  
Our size also means broader opportunities for our people. You’ll gain exposure across the organisation and be part of work that matters.
  
If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity.
  
At BankVic, we believe that diversity and inclusion make us stronger.

We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know, we're here to help make your application experience as smooth as possible.
  
Even if you don’t meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications, and you might be exactly who we’re looking for.
  
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
click apply.
  
Applications close Friday 27 February 2026 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early).
  
Note: as part of our recruitment process, we require successful candidates to undertake background checks.
  
BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager.

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