_{09th April, 2025}

Job Title: Sales Support/Office Administrator
Location: Mildmay
Reports to: Branch Manager

Objective:
We are seeking a highly organized and motivated individual to join our client as a Sales Support/Office Administrator. In this key role, you will provide vital support to both the sales team and the administrative functions of the office while enhancing the overall customer experience. If you thrive in a dynamic environment where no two days are the same, this position offers the perfect blend of sales support, administrative tasks, and customer interaction.

Our client, a leader in the construction and agriculture equipment industry, values customer satisfaction and operational efficiency. This role plays a critical part in maintaining smooth day-to-day operations and contributing to the company's growth and customer loyalty.

Key Responsibilities: Sales Support:

• Process daily sales transactions, record payments, and send relevant documents to the accounting team.
• Manage multimedia tasks related to equipment, including scanning, downloading, and updating business systems with packing slips and RSA copies.
• Complete warranty registrations for shortline equipment (e.g., Mahindra, Agrotrend, Cub Cadet).
• Assist with finance contract submissions and follow up with the sales team for approvals and necessary documentation.
• Maintain equipment profiles, including assigning ID numbers and ensuring all information is accurately documented.

Administrative Support:

• Answer phone calls on scheduled days (Tuesday/Thursday) and provide backup on other days (Monday, Wednesday, Friday).
• Pick up and distribute mail at the post office on a rotating basis.
• Open, sort, and distribute incoming correspondence.
• Maintain and grow customer mailing lists for special communications, such as birthday cards.
• Coordinate travel and accommodations for team members attending training sessions.
• Lead customer-facing events such as product launches, including sending invitations, managing RSVPs, and overseeing event logistics.

Customer Experience Enhancement:

• Ensure customers receive their owner’s packages, which include serial numbers, contact details, support information, and customer surveys.
• Reach out to customers about current promotions and programs (e.g., “special promotions on AMI”).
• Follow up with customers at the end of their warranty period (90 days) to inform them of extended warranty options.
• Update and maintain customer profiles in the business system.
• Greet and assist walk-in customers, addressing inquiries and providing assistance.
• Create and manage QR codes to improve customer access to retail item details.

Qualifications:

• Proven experience in sales support or an administrative role, preferably within the construction and agriculture equipment industry.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills and a customer-focused mindset.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and hours as needed.

If you're looking for an opportunity to contribute to a growing company in the construction and agriculture equipment industry, we encourage you to apply today! Contact Deandré at deandre.vanrensburg@tappwfs.com / +12064206679

About TAPP Workforce Solutions Inc.

At TAPP, we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.

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