Seeking a Customer-Focused Dispatcher & Sales Support in Calgary, AB (Hybrid)
Job Title: Customer-Focused Dispatcher & Sales Support
Location: Calgary, AB (Hybrid)
Salary: $50000 - $57000
Objective:
Support Metercor’s clients by providing proactive outreach regarding end-of-life meters while continuing to coordinate service and installation dispatch efficiently. This role bridges customer service with sales support to drive meter replacements and ensure seamless service continuity.
Key Responsibilities:
Sales Support & Proactive Client Outreach
• Conduct outbound calls to current clients to inform them about end-of-life meters and replacement options.
• Identify customer needs, provide information on available meter solutions, and encourage timely upgrades.
• Work closely with the sales team to generate leads and schedule follow-up discussions with account managers.
• Maintain a proactive pipeline of customers needing meter replacements and track outreach efforts.
• Answer client questions regarding pricing, product specifications, and service timelines.
• Assist in developing customer outreach strategies to improve engagement and conversion rates.
Service & Dispatch Coordination
• Continue to manage inbound customer inquiries and service requests via phone, email, and online portals.
• Schedule and dispatch field technicians for meter installations, maintenance, and troubleshooting.
• Maintain accurate records of work orders, customer interactions, and service schedules.
• Monitor technician routes and adjust schedules to maximize efficiency.
• Follow up on completed service requests to ensure customer satisfaction and collect feedback.
Additional Notes:
• This role requires a balance of customer service, technical coordination, and proactive sales support.
• Training in sales techniques, CRM usage, and product knowledge will be provided to support outbound efforts.
• Compensation structure may include incentives or bonuses based on sales support performance.
Benefits: