_{31st October, 2025}

Citrus Recruit are excited to be recruiting for an Administration Assistant for a growing company based near to Caerphilly.   
 
You will be playing a key role with supporting the wider departments with administration duties, coordinating between customers and internal departments.
 
This client started as a family run business and has now grown to over 70. There are progression opportunities if you would like it and the opportunity to be part of a fantastic culture with lots of team events.
 
This is an office-based role.
 
Responsibilities & day to day duties
As an Administrator, you will be responsible for:

• Supporting the team with the delivery of services, building strong client relationships, and ensuring smooth communication between team members, clients, and internal departments
• Identifying action plans from assessments and liaising across departments to help maximise sales opportunities, including upselling additional services
• Managing subcontractor enquiries, arranging site surveys, and assisting in planning job timetables
• Handling client bookings and coordinating with consultants and trainers to deliver various training courses
• Answering calls, managing client queries, and maintaining clear records of messages and requests
• Providing administrative support and working collaboratively via a shared inbox with clients, suppliers, and internal teams such as sales and technical departments

 
Skills & experience required. 

• Strong knowledge of Microsoft Office and the ability to learn and adapt to bespoke software and systems
• Experienced in updating field service management systems and databases accurately
• Skilled in service coordination, with a solid understanding of SLAs and KPIs
• Able to build and maintain effective relationships with both internal teams and external clients
• Flexible, calm under pressure, and able to prioritise tasks in fast-paced or demanding environments
• Excellent communication skills with a customer-focused approach, demonstrating empathy and professionalism in all interactions 

 
Benefits package

• Salary of up to £24,375
• 8am to 4.30 pm Monday to Friday
• 31 days annual leave including bank holidays. 3 days taken at Christmas
• Private medical insurance
• Wellness programme
• Stakeholder pension
• Progression Opportunities
• Company events

 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

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