16th September, 2025
Citrus Recruit are excited to be working exclusively with an automotive parts distributor to recruit for an experienced Customer Support Executive.
You will be responsible for managing customer enquiries through the website, eBay, social media, emails and phone calls.
There is a lot of variation to the role where you will be able to learn and support with the purchasing team. As the business grows and expands their client base and marketing strategy, there is progression for someone to take on more responsibility and grow within the company.
This is an office-based position, where you will be expected to be in the office 5 days per week.
Responsibilities & day to day duties
As a Customer Support Executive, you will be responsible for:
- Respond to inbound customer enquiries through the website, eBay, email, social media and incoming phone calls
- Liaising with the sales, operations and technical teams to provide customer issue resolution and forwarding enquiries where needed.
- Support the wider team with managing the sales process runs smoothly
- Support with the purchasing team with stock ordering, inventory control and managing suppliers
- Process and arrange supplier returns as and when required.
Skills & experience required. - Proven experience in a customer facing role, with exposure to dealing with enquiries on a website, social media as well as emails and phone calls
- Understanding/ experience with the automotive sector – can be employment or passion
- Proven track record of managing end to end customer enquiries and working as part of a wider team to manage the sales funnel
- Excellent IT skills, experience of Microsoft packages, CRM systems, website management tools and web chat
Benefits - Salary of up to £28,000
- Christmas shutdown
- 25 days holiday a year + BH
- Pension
- 0830 – 1700 office based
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While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
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