_{25th November, 2024}

Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?
 
As a Customer Service representative, you will be dealing with inbound and outbound enquiries through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation.
 
This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.
 
This is an onsite position, where you will be in the office 5 days per week.
 
Responsibilities & day to day duties of a Customer Service Representative

• Making inbound and outbound B2B calls, to industry partners
• Building long lasting relationships with your customer base
• Processing orders and payments, dealing with general enquiries, onboarding new customers
• Be the first point of contact for your customers
• Liaise with other departments as required

• The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
• Contacting customers via the phone and email
• Upselling additional products to your customers as you identify the opportunity
• Maintain high levels of service and brand awareness

• Salary up to £28,000
• Christmas Shutdown
• Flexible hours – no core hours
• Free parking
• Team incentives and rewards
• Enhanced Parental Leave
• Enhanced Sick Leave
• Enhanced Pension
• Healthcare and Dental plan