_{03rd February, 2025}

• South Melbourne Location
• Monday to Friday in the office, 8 am to 5 pm
• Must be an Australian Citizen or hold Permanent Residency 

 
Are you a proactive and detail-oriented customer service professional looking to join a dynamic wholesale liquor business? We are seeking a Customer Service & Operations Coordinator to manage order processing, customer inquiries, and operational support to ensure a seamless experience for clients.
 
This is an exciting opportunity to be part of a small but growing team, where your organisational skills and customer-first approach will make a real impact.
 
About the Role
 
In this role, you will be the first point of contact for customers, handling order processing, resolving inquiries, and coordinating with the warehouse to ensure smooth operations. You will also assist in compliance tracking, reporting, and process improvements to enhance efficiency across the business.
 
Key Responsibilities
 
Customer Service & Order Processing
 
•Process and manage customer orders with accuracy, ensuring adherence to company policies.
•Respond to customer inquiries via phone and email, providing updates on product availability, pricing, and order status.
•Act as the primary customer service contact, resolving order or delivery issues swiftly.
•Build and maintain strong relationships with customers and business partners.
 
Warehouse Coordination
 
•Liaise with the warehouse team to manage stock movements, order discrepancies, and damaged goods.
•Ensure all outgoing product dispatches meet company accuracy and quality standards.
 
Equipment Licence & Compliance
 
•Ensure Equipment Licence Agreements are completed prior to the delivery and installation of loaned equipment.
•Maintain a database of loaned equipment and track agreement expirations and renewals.
•Monitor compliance with contractual obligations.
 
Process Improvement & Reporting
 
•Assist in refining internal workflows between customer service, warehouse operations, and sales.
•Generate reports on order fulfilment, warehouse performance, and customer service trends.
•Track operational performance metrics and recommend improvements.
 
What We’re Looking For
 
Skills & Experience
 
•Customer Service & Administration: 2+ years of experience in customer service, order processing, or office administration—preferably in a wholesale, distribution, or liquor-related environment.
•Technical Proficiency: Experience with ERP systems (ideally Oracle NetSuite) and Microsoft Office Suite (Word, Excel, Outlook).
•Strong Communication: Excellent verbal and written communication skills with a customer-focused approach.
•Attention to Detail & Organisation: Ability to multitask, manage time effectively, and maintain accuracy under pressure.
•Problem-Solving Skills: Proactive approach to identifying and resolving operational or customer issues.
•Compliance Awareness: Basic understanding of liquor licensing regulations or willingness to learn.
 
Personal Attributes
 
•A customer-first mindset, passionate about delivering outstanding service.
•A team player who thrives in a collaborative and supportive environment.
•A dependable professional who takes ownership of their responsibilities.
•An adaptable mindset, comfortable working in a small business setting where every day is different.
 
What’s on Offer
 
•Stable, full-time role in a close-knit team environment.
•Office-based position with standard working hours (Monday – Friday, 8:00 am – 4:00 pm).
•Opportunities for growth within a dynamic and expanding business.
 
If you’re a motivated and customer-focused professional looking for your next challenge, we’d love to hear from you!
 
Apply now to join a growing business where your contributions will be valued and recognised.

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