_{09th July, 2026}

Senior IT Support Engineer
 
Company Vehicle Provided | Monday to Friday | Established MSP | Taree
 
Sharp People is proud to be partnering with a long-established Managed Service Provider based in Taree to recruit a Senior IT Support Engineer.
 
With more than 26 years in business, our client has built an outstanding reputation for delivering reliable IT solutions and exceptional customer service to businesses throughout the Mid North Coast. Supporting approximately 80 local business clients, they have developed long-standing relationships through their proactive approach, technical expertise and genuine commitment to helping their clients succeed.
 
Due to continued business needs, an opportunity has become available for an experienced IT professional to join their close-knit team in a senior technical capacity.
 
This is an excellent opportunity for someone looking to take ownership of a varied role within a supportive business where your knowledge, initiative and customer focus will be genuinely valued.
 
The Opportunity
 
Working closely with the Business Owner, you'll become a trusted technical resource within the business, taking ownership of complex support requests while helping coordinate the day-to-day workflow of the service desk.
 
You'll provide a technical overview across the junior team, which consists of two members, ensuring work is prioritised effectively.
 
The role offers an excellent balance of remote support and onsite client engagement, with approximately 80% of support delivered remotely and one to two onsite client visits each day within the local region.
 
This position would suit someone operating at a strong Level 2 or emerging Level 3 support level who enjoys working across a broad range of technologies while building long-term relationships with clients.
 
Key Responsibilities

• Provide Level 2/3 technical support across a diverse client base.
• Manage and resolve escalated technical support requests.
• Monitor and prioritise incoming service desk tickets using Datto Autotask.
• Ensure workloads are effectively distributed across the technical team.
• Administer and support Datto RMM to proactively monitor client environments.
• Perform daily system health checks, including backup monitoring and proactive maintenance.
• Support Microsoft 365, Active Directory and Windows environments.
• Manage endpoint devices, including desktops, laptops and mobile devices.
• Support endpoint security technologies, including Antivirus, EDR, RocketCyber and cloud backup solutions.
• Troubleshoot infrastructure, networking and end-user issues across a variety of client environments.
• Conduct onsite client visits as required throughout the local area.
• Build trusted relationships with clients by delivering exceptional customer service.
• Provide guidance and support to junior technicians.
• Assist in maintaining the smooth day-to-day operation of the business when required.

About You
To be successful in this role, you'll ideally bring:

• Previous experience working within a Managed Service Provider (MSP).
• Strong Level 2 support experience with the capability to confidently resolve Level 3 issues.
• Solid experience supporting Microsoft 365, Active Directory and Windows Server environments.
• Experience using Datto RMM, Datto Autotask or similar MSP management platforms.
• Knowledge of backup solutions, endpoint security, EDR and cloud technologies.
• Excellent troubleshooting and analytical skills.
• Strong communication skills with a genuine passion for delivering outstanding customer service.
• The ability to prioritise competing workloads while remaining calm under pressure.
• A proactive, self-motivated approach and the confidence to work autonomously.
• A current Australian Driver's Licence.

What's on Offer?

• Join an established MSP with over 26 years of success.
• Support a loyal client base of approximately 80 local businesses.
• Monday to Friday working hours (8:30 am - 5:00 pm).
• Company vehicle provided for work-related travel.
• Fuel covered during working hours.
• A supportive, friendly and flexible team environment.
• Opportunity to play a key role within a respected regional business.
• Exposure to a broad range of technologies and client environments.
• Predominantly remote support with local onsite client visits.
• A role where you'll have genuine ownership, autonomy and the opportunity to make a real impact.

If you're an experienced MSP professional looking for a senior technical role where your expertise will be valued and your contribution recognised, we'd love to hear from you.

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