_{20th October, 2026}

We’re looking for a ServiceNow Senior Consultant to join a growing ServiceNow practice, working with leading organisations across New Zealand.

This is a hands-on technical consulting role where you’ll work across the full ServiceNow delivery lifecycle, from requirements and solution design through to configuration, integrations, testing, deployment and hypercare.

You’ll work alongside experienced architects, functional consultants and distributed delivery teams while building strong relationships directly with clients.

What you'll be doing

• Design, configure and implement ServiceNow solutions across the full project lifecycle.
• Work directly with clients to understand business requirements and translate them into scalable technical solutions.
• Develop and configure solutions using JavaScript/Glide scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, UI Builder and Service Portal.
• Build and support integrations between ServiceNow and enterprise applications.
• Support platform upgrades, instance health reviews and platform optimisation.
• Assist with data migration, transformation and platform integration activities.
• Troubleshoot complex platform and integration issues throughout delivery.
• Conduct technical workshops and help clients understand proposed ServiceNow solutions and support upgrades.
• Support testing, deployment, hypercare and transition into BAU environments.
• Provide client training, documentation and knowledge transfer.
• Stay across new ServiceNow AI, automation and platform capabilities. 

What we're looking for

• 4+ years' hands-on ServiceNow experience within a Technical Consultant, Developer or similar position.
• Strong ServiceNow configuration and development capability.
• Solid understanding of ACLs, Business Rules, Client Scripts, Update Sets, integrations and data management.
• Experience with JavaScript and Glide scripting.
• Integration experience across REST, SOAP, MID Server and OAuth.
• Experience with data migration and transformation.
• Exposure to ServiceNow modules such as ITSM, ITOM, HRSD, CSM, PSDS, SPM, IRM/GRC or SecOps.
• Ability to take business requirements and turn them into scalable technical solutions.
• Confidence working directly with both technical and non-technical client stakeholders.
• Genuine interest in emerging ServiceNow capabilities including AI and automation. 

Certifications Required:

• ServiceNow Certified System Administrator (CSA)

Highly regarded:

• Certified Application Developer (CAD)
• One or more Certified Implementation Specialist (CIS) certification

We are ACTIVELY interviewing for this position! If you want to learn more, reach out to Alec on awong@genesisit.com.au

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